Account Manager at Radius Limited

Crewe, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Account Growth, Onboarding, Training, Upselling, Cross-selling, Customer Support, Feedback Gathering, Internal Collaboration, Escalation Management, Sales Support, Product Promotion

Industry

Business Consulting and Services

Description

Company Description We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Job Description As an Account Manager, you will play a key role in developing and maintaining strong, long-term relationships with a portfolio of customers. Acting as a trusted advisor and primary point of contact, you will support customers throughout their lifecycle. What do we expect of you? Own customer growth by supporting onboarding, training, and the adoption of best practices to maximise business value and return on investment. Drive upsells and cross-sell campaigns, enabling customers to take greater advantage of the Radius Telematics product and service portfolio while building longer-term contractual relationships. Act as the primary point of contact for customers, ensuring queries and issues are managed efficiently and directing customers to appropriate support resources where required, maintaining trust and long-term relationships. Support the creation of customer references, case studies, testimonials, and referrals from the assigned customer portfolio. Act as a customer advocate by gathering feedback, understanding customer needs and industry trends, and communicating insights back to internal teams. Work closely with internal teams to manage escalations and ensure timely resolution of critical customer issues. Collaborate with the sales team to support prospect engagement and promote new products, features, and enhancements. What you can expect from us: Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions. Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package. Benefits: 25 Days annual leave Excellent training and coaching Opportunities for ongoing development and progression Life assurance Competitive base salary Rewarding commission scheme #LI-JW1 Additional Information Still Curious? If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected] Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Department: Sales & Account Management Work Pattern: Office Based (5 days onsite)

Responsibilities

The Account Manager will be responsible for developing and maintaining strong, long-term customer relationships, acting as a trusted advisor, and owning customer growth through onboarding, training, and driving upsell/cross-sell campaigns. They must also serve as the primary point of contact for customer queries and advocate for customer needs internally.