Account Manager at Rakuten Advertising

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Marketing, Client Service, Project Management, Data Analysis, Communication, Negotiation, Problem Solving, Customer Service, Presentation Skills, Relationship Building, Strategic Planning, Performance Monitoring, Budget Management, Team Collaboration, Analytical Skills, Time Management

Industry

Software Development

Description

Job Description: Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community. Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty. Summary: In the role of Account Manager at Rakuten Advertising, you will be instrumental in managing and executing affiliate marketing strategies for a diverse portfolio of clients. Your mission will be to build strong client relationships, analyse performance data to support strategic decisions, and identify growth opportunities within your accounts. Working closely with internal teams and clients, you will contribute to the development and optimisation of affiliate programs that align with business goals and market trends. This role offers the chance to collaborate across functions, share insights, and participate in projects that enhance our brand and business growth. Join our dynamic team to kickstart your career in affiliate marketing, where your contributions will directly impact our clients' success and Rakuten Advertising's growth. Key Responsibilities: Own a portfolio of up to 10 client accounts and as the primary point of contact lead the day-to-day relationship, planning, and execution of affiliate their programs. Develop and deliver clear, outcome-driven growth strategies aligned to Rakuten forecast, client business objectives, category trends, and Rakuten’s platform capabilities. Translate client goals into scalable activation plans across publishers, placements, promotions, and performance initiatives. Use data, insights, and Rakuten’s platforms to proactively monitor performance, identify trends, uncover opportunities, and course-correct where needed. Lead client QBRs, strategic reviews, and performance discussions with confidence, clarity, and commercial impact. Manage client budgets, forecasts, and commercial priorities, ensuring strong ROI and sustainable growth. Identify and drive expansion opportunities within accounts, including upsell, new product adoption, and incremental investment. Build deep, trusted relationships with key client stakeholders, acting as a strategic advisor and performance partner. Collaborate cross-functionally with Publisher, Product, Tech, Ops, and Commercial teams to unlock growth and solve complex challenges. Navigate and resolve client issues, escalations, and commercial challenges with professionalism, ownership, and a solutions-first mindset. Contribute to team initiatives, best-practice sharing, and the evolution of how Rakuten delivers value to clients in a modern performance ecosystem. Qualifications: Strong customer services skills: Negotiation, diplomacy, able to translate client requirements into technical specifications. Experience in strong client relationships, reinforced by building trust, advising and upselling. Exemplary written and oral presentation skills and a talent for presenting. Minimum Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Technical 3+ years of digital marketing experience including client service (agency, client or consulting) BA degree in a Marketing field preferred Competent in Microsoft Office programs - particularly Excel (intermediate) and PowerPoint Experience in strong client relationships, reinforced by building trust, advising and upselling Good project management skills Web literate (tracking analytics and methods) Personal effectiveness Highly organised, self-motivated, good time-management, able to prioritise Think creatively, has a problem-solving approach and uses professional judgment Proactive - continually looking for ways to grow and improve within own role Work well under pressure and to tight deadlines Inquisitive approach to continuously learning on the job Communication Strong customer services skills: Negotiation, diplomacy, able to translate client requirements into technical specifications Excellent written and verbal communication Confident interpersonal skills Results focus Detail-orientated Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals. Proof that you can set and surpass KPI targets Teamwork Reliable and able to work independently on targets A real team player that is able to integrate and work closely with an enthusiastic team Understanding of business Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing Five Principles for Success Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success. Always improve, Always Advance - Only be satisfied with complete success - Kaizen Passionately Professional - Take an uncompromising approach to your work and be determined to be the best Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team Rakuten Advertising delivers performance-driven, brand-driven, and people-driven ad solutions that help the world’s top brands connect with unique, highly engaged audiences – from first impression to final sale. Backed by industry-leading technology, global media properties, and the largest, high-quality partner network, Rakuten Advertising taps into decades of data and experience to develop the strategies and ad experiences that will drive engagement, sales, loyalty, and beyond. A leader in the industry since its beginnings, Rakuten Advertising is a division of Rakuten Group, Inc. (4755: TOKYO), one of the world’s leading internet service companies. The company is headquartered in San Mateo, California, with offices throughout EMEA, APAC, LATAM, and North America. Learn more at RakutenAdvertising.com http://RakutenAdvertising.com. Aetna Transparency in Coverage: Machine-Readable Files | Rakuten

Responsibilities

The Account Manager will manage and execute affiliate marketing strategies for a diverse portfolio of clients, building strong relationships and analyzing performance data to identify growth opportunities. This role involves collaborating with internal teams and clients to optimize affiliate programs that align with business goals.