Full job description

Account Manager

Facilities Services

London – Site Based

Permanent – Full Time

Competitive Salary + Flexible Benefits

Summary

This is a rare opportunity to step into a pivotal leadership role, taking the reins from a highly respected colleague who is retiring after building an outstanding client partnership. You’ll be joining at an exciting moment: we have recently mobilised into a landmark new smart building in London, having already supported this prestigious legal firm across their wider estate for a number of years. This is not a start-up situation – it’s a well-established, high-value contract with a genuinely engaged client and a strong, committed team already in place.

As Account Manager, you’ll have full accountability for a circa £8 million P&L, shaping the commercial and strategic direction of this high-profile contract. You’ll work closely with the client at a senior level, driving continuous improvement and ensuring the building’s cutting-edge systems are maintained to the very highest standards. Just as important, you’ll be a visible, inspiring leader to your team – someone who invests in people, grows talent, and leaves the contract in an even stronger position than you found it.

Some of the key deliverables in this role will include:

• Lead the Client Relationship at a Senior Level – Build on an already strong partnership with a highly engaged client, acting as a trusted strategic advisor and the face of NG Bailey on site.
• Own a circa £8 Million P&L – Take full commercial accountability, driving profitability, identifying growth opportunities, and delivering cost-effective, high-quality service solutions.
• Shape Strategy, Not Just Operations – Set the direction for this contract, working at a strategic level to anticipate client needs, plan for the future, and continuously raise the bar on service delivery within a state-of-the-art smart building environment.
• Develop and Inspire Your Team – Be the kind of leader people grow under. You’ll coach, mentor, and develop a multidisciplinary engineering team, building capability and succession for the long term.
• Drive Innovation in a Smart Building Environment – Leverage the latest building technologies and systems to deliver operational excellence, embracing the opportunities that come with a brand-new, fully integrated smart building.
• Manage Supply Chain and Compliance – Oversee third-party contractors and specialist suppliers, ensuring all work meets our exacting safety, quality, and statutory compliance standards.
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