Job Title:
Account Manager (Remote)
Job Description
The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Account Manager position at Concentrix is just the right place for you!

YOUR QUALIFICATIONS

• Must reside in the United States and have a valid U.S. address for residence
• 3+ years working in partner management, account management, or developer relations
• Exceptional communication and relationship management skills
• Comfortable working in a fast-paced, evolving environment
• Strong organizational skills with the ability to manage multiple partner accounts concurrently
• MS Office experience (Word, PowerPoint, Outlook)
• Experience working with Salesforce.com or similar Client Relationship Management tool
• Implement high level of decision making

Preferred Qualifications

• A Bachelor’s Degree (preferred)
• 5+ years in partner management, account management, or developer relations, ideally within a SaaS or API-driven platform (preferred)
• Experience working with third-party developers and technical partnerships (preferred)
• Familiarity with API billing models or developer ecosystems a plus (preferred)

WHAT YOU WILL DO IN THIS ROLE:

• Enhance transparency and support scalable partner growth via: Phone, Chat, Email, Video Calls
• Assist partners in utilizing an updated fee structure, new APIs, marketing opportunities, and ensuring compliance with terms.
• Ensure clients are leveraging the correct packages based on customer interaction and marketplace presence
• Implement strategies to retain partner revenue while increasing partner engagement
• Offer support and collaboration through access to tools and integration analytics
• Provides resources for app promotion and expansion
• Ensure that customers are satisfied with our client’s services and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
• Evaluate our client’s customer needs and propose potential solutions
• Use data to fix customer concerns/roadblocks prohibiting satisfaction
• Work with multiple partners, building relationships with decision-makers at all levels
• Identify risk and barriers to success; develop contingency plans

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $39,700 - $59,600 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay “early,” when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and mor