ACCOUNT MANAGER

Up to £70,000 | 40 Hours per Week | Nr Marylebone Station
We are seeking a high-performing Account Manager to lead a multi-outlet hospitality operation within a major professional services HQ near Marylebone Station. This is an exciting opportunity to build and shape a best-in-class offering from the ground up, working in a modern, client-facing environment with premium service expectations.

ABOUT THE ROLE:

Hands-on leadership role overseeing a complex site that includes:
A busy café operation serving 1,200+ coffees daily
A high-volume restaurant serving breakfast/lunch at 600+ covers daily
Meeting room hospitality with VIP service
A 6th-floor terrace used for evening hospitality
Professional front-of-house & reception team, delivering seamless guest arrival and internal client support services
You’ll manage and coach the team to success, taking ownership of the entire client relationship, driving operational excellence and ensuring consistently high service levels across all touchpoints.

KEY RESPONSIBILITIES:

Full P&L and financial accountability
Build and lead a high-performing team
Deliver exceptional guest and client experience in a fast-paced, professional environment
Manage logistics and service flow during peak times
Ensure a seamless reception and front-of-house service that reflects the client’s brand values
Oversee the planning and execution of events, both regular and ad hoc
Be proactive and solutions-driven, with a calm and confident presence