Account Manager (Sales & Onboarding Specialist) at Simplesat

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Success, SaaS, Product Demos, Closing Deals, Onboarding, Technical Setup, CRM Tools, Communication, Objection Handling, Account Management, Cross-Selling, Upselling, Customer Engagement, Feedback Collection, Integration

Industry

Internet Publishing

Description

Company Description Launched in 2016, Simplesat is a software startup with a mission to enable service teams to collect, analyze, and publish customer satisfaction feedback. Measuring and improving customer satisfaction is more than just launching a survey. For feedback to have a real changing impact in an organization, it needs to connect and seamlessly integrate with critical systems like CRMs, helpdesks, and chat apps. Simplesat’s focus is to make that happen by shipping early, often, listening to our customers and then doing it all over again. Our company headquarters are in Bangkok, Thailand with a satellite office in Manila, Philippines. Learn more on our website: https://www.simplesat.io/ Job Description We are seeking a commercially minded Account Executive who thrives at the intersection of sales and customer success. This is a dynamic, hybrid role requiring a proven closer to drive new business (especially within the US market) and an empathetic educator to ensure new customers are successfully onboarded and activated. You will own the full customer lifecycle from the initial expert product demo to the final successful integration and product launch, contributing directly to revenue growth and long-term customer value. Key Responsibilities: Sales, Demonstration & Revenue Growth Demo Excellence: Consistently conduct tailored, high-impact product demos, adapting the flow to different buyer personas (executives, managers, technical roles) and clearly articulating product features as customer value. Closing Deals: Run the full sales cycle—from discovery and negotiation to securing a signed contract—with a documented track record of meeting or exceeding quota targets. Revenue Expansion: Proactively identify and execute upsell and cross-sell opportunities during the onboarding phase by showcasing higher-tier plans or additional features. Sales-First Mindset: Apply strong objection-handling skills and a resilient, data-driven approach to pipeline, forecasting, and advancing deals through complex decision processes. Customer Onboarding & Success Seamless Activation: Deliver an engaging and educational onboarding experience (via Zoom, email, and chat) for new users, helping them set up and integrate the product (e.g., within CRM/helpdesk systems). Adoption & Value: Maintain a focus on converting trial users into paying customers by ensuring they see immediate ROI and full platform capabilities. Account Health: Monitor account health and engagement during the trial phase, providing consultation, assisting with technical setup/troubleshooting, and working towards activation. Cross-Functional Feedback: Collaborate with Product, Sales, and Support teams to share customer feedback, inform future feature development, and contribute to knowledge base documentation. Qualifications Must-Have Qualifications Experience: Minimum 3 years of hands-on experience conducting SaaS product demos and carrying/exceeding quota targets. Closing Proficiency: Proven ability to close deals and confidently run the full sales cycle, ideally within SaaS or CX products. US Market Expertise: Direct experience working with US-based clients, with strong familiarity with US business culture and buyer expectations. Communication: Fluent, natural English (written and spoken) with exceptional presentation skills and a polished, articulate professional presence on camera. Technical Aptitude: Strong technical background in SaaS, with the ability to quickly learn the product and assist clients with setup, integration, and troubleshooting. Tools: Strong experience with CRM tools (HubSpot or similar) to manage leads, track customer interactions, and monitor account health. Willingness and ability to work night shifts aligned with U.S. business hours. Nice-to-Have Skills Prior experience in a dedicated Customer Success or Onboarding role. Experience with CX/SaaS ecosystems (HubSpot, Zendesk, Shopify, Gorgias, Gladly, etc.) or customer feedback platforms. Experience in a startup or scale-up environment, comfortable with ambiguity and fast iteration Additional Information Benefits Competitive salary Flexibility in work schedule Comprehensive health insurance and a self-improvement fund to support your growth. Work with a friendly, quirky team of geeks.

Responsibilities

The Account Manager will conduct tailored product demos and manage the full sales cycle while ensuring successful customer onboarding and activation. This role involves driving revenue growth and maintaining long-term customer value through effective account management.