Be the primary point of contact and build and maintain long-term relationships with customers
Proactively seek new opportunities to expand our customer base, acquiring new logos and bolstering our market presence.
Play a pivotal role in team strengthening, nurturing internal relationships to ensure seamless collaboration and effective sales strategy execution
Develop a trusted advisor relationship with customer stakeholders and executive sponsors
Take ownership on the customer experience
Understand customer needs and business objectives and offer the right solutions to customers
Ensure the timely and successful delivery of our solutions
Keep customers satisfied by delivering exceptional service on a day-to-day basis
Develop, maintain and execute an account strategy with short-/ mid-/ and long-term goals on Account growth, Profitability, Customer retention, Customer satisfaction
Lead, moderate and orchestrate all activities on accounts.
Enhance organization’s reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to our customers
Track and forecast of defined account metrics, KPIs and financials
Demonstrates proficiency in engaging stakeholders from IT to C-level, articulating the business value of offerings, while also presenting SoftwareOne’s diverse portfolio and showcasing customer outcomes achieved through advisory, delivery, and managed services
What we need to see from you
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