ABOUT THE COMPANY:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

SKILLS & QUALIFICATIONS:

• Proven track record of managing large, complex national accounts within the security industry, specifically delivering static guarding services.
• Senior leadership experience, including managing remote teams and reporting at board level.
• Strong commercial acumen, with experience managing multi-million-pound budgets, driving profitability, and delivering financial accountability.
• Excellent understanding of the retail security landscape, relevant legislation, industry standards, and best practice.
• Demonstrable experience building and maintaining senior client relationships and driving customer satisfaction.
• Relevant industry qualifications and certifications (e.g., SIA licence, NVQ/Diploma in Management, etc.) are desirable.

ABOUT THE ROLE:

Role Overview:
We are seeking an experienced and highly capable Account Manager for an exciting new security contract. This is a senior leadership role, reporting directly to the Managing Director, with full strategic and operational responsibility for a prestigious national client.
You will lead a team of regional account managers and ensure the delivery of consistent, high-quality static guarding services across a diverse portfolio of retail sites. You will act as the senior point of contact for the client, fostering a strong partnership and driving service excellence, operational efficiency, and financial performance. The Salary is not advertised and is open to negotiation depending on experience.

KEY RESPONSIBILITIES:

Provide strategic leadership and direction for the delivery of the national retail security contract, ensuring all contractual, operational, and financial obligations are met.

• Act as the primary senior liaison between the company and the client, maintaining a trusted partnership at all levels.
• Lead, motivate, and develop a team of account managers and operational staff, ensuring clear objectives, high performance, and professional development.
• Oversee the planning and delivery of static guarding services across all retail sites, ensuring compliance with agreed service levels and industry standards.
• Drive financial performance of the contract, including budgeting, forecasting, cost control, and reporting, ensuring profitability and sustainable growth.
• Identify and implement initiatives to improve service quality, operational efficiency, and customer satisfaction.
• Monitor contract compliance, risk, and health & safety across all locations, ensuring adherence to company and legal requirements.
• Prepare and deliver regular performance reports, reviews, and strategic plans to both the client and the company’s board.
• Proactively address and resolve any escalated operational or client issues in a timely and professional manner.