Account Manager at Serco Plc

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

36000.0

Posted On

05 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Recruitment, Employer Engagement, Communication, Negotiation, Presentation Skills, Problem Solving, Analytical Skills, Strategy Development, Time Management, Organizational Skills, Data Driven Approach, Teamwork, Flexibility, Confidentiality, Quality Assurance

Industry

Facilities Services

Description

Account Manager Restart – Home based (Although this is a homebased role, frequent travel to multiple sites is expected) Full time – 37.5 hours per week Salary – £34,000 - £36,000 per annum, depending on experience plus Serco Benefits. Main Purpose: The Account Manager (AM) plays a crucial role in managing employer accounts to meet volume targets and deliver high quality employment, skills and training outcomes. Reporting to the Strategic Account Manager, the AM is responsible for sourcing and developing approximately 10 independently sourced accounts and in supporting the SAM in managing high volume, national employer opportunities. The AM will work closely with the Resourcer to ensure opportunities are filled efficiently and that the candidates and learners align with the employers recruitment needs, whilst also promoting the full service offering of all contracts delivered by EST. Main Accountabilities: Account Management: Manage and develop a minimum of 10 key employers within a specified sector by building strong relationships with key stakeholder within each account, acting as a point of contact for all queries. Responsible for conducting regular reviews with employers to ensure services align with evolving employer needs. Develop strategies for targeting key sectors and organisations for apprenticeship and skills recruitment within a specified sector(s). Collaboration: To work closely with Resourcers to ensure opportunities are filled with suitable learners / candidates in a timely manner. To clearly communicate employer expectations to Resoucers to optimise candidate / learner screening and subsequent placements. Monitor the candidate / learner process to ensure quality of submissions meet employers’ expectations. Service Offering: Ensure Serco’s full-service offering (employment, skills and training) are presented to employers ensuring Serco is positioned as the employers partner of choice for all pre and post employment support (skills, employment and training). Stay informed about all contract requirements and ensure employer accounts meet performance metrics across all service offering. Tracking and Reporting: Track and report on key metrics such as employer account performance, including placements, satisfaction rates, sustainability, retention and repeat service usage. Provide regular updates to the Strategic Account Manager and other stakeholders on account progress, growth and potential opportunities. Use data insights to identify areas for improvement in account management, service delivery and employer engagement. Share insights and recommendations with the Stakeholder Engagement Manger to improve overall service quality and ensure screens are conducted in line with employer needs. What you will need for the role: Proven experience in account management, recruitment or employer engagement, ideally within a high volume or national account environment. Excellent communication, negotiation and presentation skills with the ability to engage and influence with a diverse range of stakeholders. Strong problem solving and analytical skills with a data driven approach to performance monitoring Experience in developing strategies and translating them into actionable plans. Ability to work in a fast-paced environment with a focus on meeting targets and deadlines. High level of personal organisation and time management skills. Qualified to NVQ Level 4 (or equivalent qualification or experience) An understanding of the skills and employability sector, including current trends, challenges and opportunities. Ability to effectively communicate at all levels, using a variety of communication methods (spoken, written, behaviour). Ability to use own initiative, working independently and as part of a team. Highly computer literate (MS Word, Outlook, Excel, PowerPoint). Demonstrates a flexible and professional approach to work. Maintains confidentiality and gives and receives constructive criticism. Proactively identifies and solves problems. Maintains high standards of quality and accuracy and follows procedures accurately and reliably. What we offer Salary: Competitive salaries with annual reviews. Pension: Up to 6% contributory pension scheme. Holidays: 25 days' annual leave plus bank holidays. Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression. Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres. Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel. ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period. Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community. Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Responsibilities

The Account Manager is responsible for managing employer accounts to meet volume targets and deliver high-quality employment, skills, and training outcomes. This includes sourcing and developing accounts, collaborating with resourcers, and ensuring the service offering aligns with employer needs.