Overview
Waters, the world’s leading specialty measurement company that cares about inclusion and diversity is seeking for an Account Manager of Service Sales & Business Support to support the very successful growth of our Clinical Business Unit in Italy. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and improve our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.
As Account Manager of Service Sales & Business Support you are an ambassador of the Clinical Business Unit and will bring to the market Waters’ products and services. In this role, you will interface with end users, key decision makers, purchasing agents, department leaders and scientists. Effective customer relationship skills, commercial acumen and the ability to effectively negotiate are crucial to succeeding in this role. A key competency will be the ability to collaborate with your colleagues across the entire Clinical Business Unit.

Responsibilities

• Meeting the sales targets relating to the Clinical Business Unit plan, for your designated role.
• Develop a good understanding of the Product Portfolio and Solutions.
• Using related systems, e.g. SalesForce, Quotation system, to report and monitor a set of KPI’s that are used within the Clinical Business Unit.
• Increase the awareness of the 48hr Contracts business in line with the market.
• Planning and executing consistently high standard tender responses in collaboration with the account managers, including the preparation of tender documents and product solution documents for our customers.
• Follow-up on validity of legal documents, the tender publications and verification, and maintain the customer database, ensuring all relevant information is recorded in our business system.

Qualifications

EDUCATION:

• Bachelor/Master Degree in Science or Business

EXPERIENCE:

• Being exposed to RFI, RFP, RFQ’s and service contract renewals.
• A background in chromatography and mass spectrometry is a plus;
• An understanding of the Clinical IVD Tender processes and procedures is desired.

• Meeting the sales targets relating to the Clinical Business Unit plan, for your designated role.
• Develop a good understanding of the Product Portfolio and Solutions.
• Using related systems, e.g. SalesForce, Quotation system, to report and monitor a set of KPI’s that are used within the Clinical Business Unit.
• Increase the awareness of the 48hr Contracts business in line with the market.
• Planning and executing consistently high standard tender responses in collaboration with the account managers, including the preparation of tender documents and product solution documents for our customers.
• Follow-up on validity of legal documents, the tender publications and verification, and maintain the customer database, ensuring all relevant information is recorded in our business system