Serve as the single, dedicated point of contact for major hotel/enterprise accounts, building deep, trusted relationships with both property-level and group-level stakeholders
Develop an intimate understanding of each account's organizational structure, decision-making process, and strategic priorities
Act as an embedded partner, maintaining a regular on-site or high-touch presence to stay ahead of emerging needs
Build multi-threaded relationships across operations, F&B, IT, and procurement functions within each account
Identify and execute opportunities to expand Servme's footprint within each account — additional venues/properties, new modules, upgraded packages, and add-on services
Build and execute account growth plans with clear targets for expansion revenue and rollout across additional sites
Lead commercial conversations on upsell, cross-sell, and contract expansion, partnering with Commercial leadership on pricing and negotiation
Track and report on expansion pipeline and forecast revenue growth within assigned accounts
Own retention for assigned accounts, proactively identifying risk signals and acting quickly to resolve them
Run regular business reviews (QBRs) with senior client stakeholders to demonstrate value delivered and realign on priorities
Manage renewal cycles end to end, ensuring on-time, favorable outcomes
Monitor account health metrics (usage, satisfaction, support tickets) and intervene proactively
Act as the client's internal advocate, escalating and coordinating with Product, Support, and Engineering to resolve issues quickly
Responsibilities
Serve as the single, dedicated point of contact for major hotel/enterprise accounts, building deep, trusted relationships with both property-level and group-level stakeholders
Develop an intimate understanding of each account's organizational structure, decision-making process, and strategic priorities
Act as an embedded partner, maintaining a regular on-site or high-touch presence to stay ahead of emerging needs
Build multi-threaded relationships across operations, F&B, IT, and procurement functions within each account
Identify and execute opportunities to expand Servme's footprint within each account — additional venues/properties, new modules, upgraded packages, and add-on services
Build and execute account growth plans with clear targets for expansion revenue and rollout across additional sites
Lead commercial conversations on upsell, cross-sell, and contract expansion, partnering with Commercial leadership on pricing and negotiation
Track and report on expansion pipeline and forecast revenue growth within assigned accounts
Own retention for assigned accounts, proactively identifying risk signals and acting quickly to resolve them
Run regular business reviews (QBRs) with senior client stakeholders to demonstrate value delivered and realign on priorities
Manage renewal cycles end to end, ensuring on-time, favorable outcomes
Monitor account health metrics (usage, satisfaction, support tickets) and intervene proactively
Act as the client's internal advocate, escalating and coordinating with Product, Support, and Engineering to resolve issues quickly
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