Thanks for stopping by and learning more about this role at Sitemate! We’d love to hear from you.

WHAT KIND OF SKILLS AND EXPERIENCE DO I NEED TO HAVE? (IDEALLY MOST BUT NOT ALL)

• High-level of proficiency in the English language, both written and verbal.
• Experience conducting digital product demonstrations.
• Experience using Salesforce.
• Negotiating and stakeholder management during the sales process.
  Job Types: Full-time, Permanent
  Pay: $72,000.00 – $90,000.00 per year

Benefits:

• Employee mentoring program
• Employee stock purchase plan
• Free drinks
• Free food
• Parental leave
• Professional development assistance
• Relocation assistance
• Visa sponsorship
• Work from home

Schedule:

• Monday to Friday

Work Authorisation:

• Australia (Preferred)

Work Location: Hybrid remote in Sydney NSW 200

BRIEF OVERVIEW OF THIS ROLE:

We are looking for an Account Manager to join our team in Sydney, focussing on our smaller customers. This will enable us to mitigate hidden risks and dig into opportunities within our current client base. This role would be great for you if you have:

• Worked as a Customer Success Manager before, and your role consisted primarily of commercial tasks such as expansion, renewals and billing migrations.
• Worked in new business sales, such as an Account Executive role, but would like to transition across to working with existing accounts instead of new business.
• Are interested in the opportunity to drive the Account Management function and assist with successfully establishing workflows for optimal collaboration between CSMs and AMs.

You’ll be working closely with the Director of GTM as well as colleagues across Customer Success & Sales within our ‘SMB Pod’, gaining a broad understanding of how the SaaS delivery model works. You will be exposed to both of Sitemate’s founders and cross-functional teams.

KEY DUTIES WILL BE TO:

• Work alongside the Customer Success team to increase touch points with a range of accounts
• Work with our already established clients to start/build relationships, sourcing new POC where required. Setting up business reviews, team training and explore setting up new processes in Dashpivot
• For context we have until recently had limited capacity for pro-active approaches to healthy clients.
• You will need to leverage these relationships to increase customer value (MRR) by expanding the customers use cases, implementation across multiple projects, overall increasing user numbers
• Your KPI’s will be based around these growth opportunities
• Increased touch points will also mitigate potential churn risk for healthy accounts, looping us into key internal conversations and preventing blind sided cancellations
• Your priority will be to reach out and dig into each clients current project status, pain points and keep an ear out for new opportunities within their upcoming projects
• As we release new key features and technology part of your KPI’s will be centred around rolling these systems out to our clients
• We are all hands on here, you will be expected to handle any light customer enquiries or technical questions. Larger opportunities, churn risks and upgrades will be handled by our CS team leaving you free to continue reaching out to clients