Account Manager-Skills at Serco Plc

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

0.0

Posted On

02 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Recruitment, Employer Engagement, Communication, Negotiation, Presentation, Problem Solving, Analytical Skills, Strategy Development, Time Management, Data Insights, Confidentiality, Flexibility, Quality Assurance, Teamwork, Computer Literacy

Industry

Facilities Services

Description

Account Manager – Skills Full-time Homebased with frequent travel across the UK and to Serco sites – Wales (Cardiff) / West Midlands (West Bromwich, Birmingham, Coventry) Salary: Competitive plus benefits At Serco, our ambition is to create a better future by addressing the needs of governments, authorities, communities, businesses, and citizens. This vision has driven us to build a best-in-class employment, skills, and training business, aligned with growing government commitments to employment, adult learning, and apprenticeships. Employer engagement, skills, and training are key priorities for Serco in the UK, as we strive not only to be a leading provider but also to deliver renowned services and solutions that support our partners and training providers in achieving their goals. Serco Employment Skills and Training (EST) offers a comprehensive, place-based employability and skills service that can be tailored to government departments, local areas, employers, and citizens. As an Account Manager you’ll focus on the management and growth of national high-volume accounts in the education sector, including school, locals authorities and multi academy trust. Main Accountabilities: • Account Management: Manage and develop a minimum of 10 key employers within a specified sector by building strong relationships with key stakeholder within each account, acting as a point of contact for all queries. Responsible for conducting regular reviews with employers to ensure services align with evolving employer needs. Develop strategies for targeting key sectors and organisations for apprenticeship and skills recruitment within a specified sector(s). • Collaboration: To work closely with Resources to ensure opportunities are filled with suitable learners / candidates in a timely manner. To clearly communicate employer expectations to Resources to optimise candidate / learner screening and subsequent placements. Monitor the candidate / learner process to ensure quality of submissions meet employer’s expectations. • Service Offering: Ensure Serco’s full-service offering (employment, skills and training) are presented to employers ensuring Serco is positioned as the employers partner of choice for all pre and post-employment support (skills, employment and training). Stay informed about all contract requirements and ensure employer accounts meet performance metrics across all service offering. • Tracking and Reporting: Track and report on key metrics such as employer account performance, including placements, satisfaction rates, sustainability, retention and repeat service usage. Provide regular updates to the Strategic Account Manager and other stakeholders on account progress, growth and potential opportunities. Use data insights to identify areas for improvement in account management, service delivery and employer engagement. Share insights and recommendations with the Stakeholder Engagement Manger to improve overall service quality and ensure screens are conducted in line with employer needs. What you will need to do the role: • Proven experience in account management, recruitment or employer engagement, ideally within a high volume or national account environment. • Excellent communication, negotiation and presentation skills with the ability to engage and influence with a diverse range of stakeholders. • Strong problem solving and analytical skills with a data driven approach to performance monitoring • Experience in developing strategies and translating them into actionable plans. • Ability to work in a fast-paced environment with a focus on meeting targets and deadlines. • High level of personal organisation and time management skills. • Qualified to NVQ Level 4 (or equivalent qualification or experience) • An understanding of the skills and employability sector, including current trends, challenges and opportunities • Ability to effectively communicate at all levels, using a variety of communication methods (spoken, written, behaviour). • Ability to use own initiative, working independently and as part of a team. • Highly computer literate (MS Word, Outlook, Excel, PowerPoint). • Demonstrates a flexible and professional approach to work. • Maintains confidentiality and gives and receives constructive criticism. • Proactively identifies and solves problems. • Maintains high standards of quality and accuracy and follows procedures accurately and reliably. • This role is home based role but frequent travel to multiple sites is expected. • Serco is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment; safeguarding includes supporting participants’ physical and psychological wellbeing. All employees involved in the delivery and/or management of employability and skills provision may be subject to an enhanced DBS check. What we offer: • Salary: salaries with annual reviews • Pension: Up to 6% contributory pension scheme • Holidays: 25 days annual leave • Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression • Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres • Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel • Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community • Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

Responsibilities

The Account Manager will manage and grow national high-volume accounts in the education sector by building strong relationships with key stakeholders. They will ensure that Serco's full-service offerings are presented to employers and track key metrics related to account performance.