Account Manager

at  Skillsettercom

Position Overview: The Account Manager will be responsible for managing and expanding relationships with higher education institutions. This role is critical to ensuring that our clients maximize their use of the Skillsetter platform across multiple courses and programs over several semesters. By working closely with faculty and administration, the Account Manager will drive adoption, manage the multi-semester rollout process, and help institutions transition from single-semester licenses to multi-year, program-wide licenses.

QUALIFICATIONS:

• Proven experience in account management, customer success, or consultative sales, preferably in the SaaS or education sector.
• Strong project management skills with the ability to manage complex, long-term client engagements.
• Excellent communication and interpersonal skills, with a talent for building trust and credibility.
• A consultative and solution-oriented mindset with a focus on delivering value to clients.
• Familiarity with the higher education landscape and the challenges faced by faculty and administrators is a strong plus.
• Ability to work independently, prioritize tasks effectively, and thrive in a fast-paced, growth-oriented environment.

WHY JOIN US?

• Make a meaningful impact by helping higher education institutions enhance student learning outcomes.
• Be part of a supportive and collaborative team that is mission driven and focused on making an important impact on humanity.
• Enjoy the flexibility of working in a dynamic environment where your contributions truly matter.
  How to Apply: If you are passionate about education, have a knack for building strong client relationships, and are excited about the opportunity to drive meaningful change, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you’re interested in this role.
  Skillsetter is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
  About Us: Skillsetter is a rapidly growing SaaS company that provides an innovative platform for higher education institutions to enhance skills training through practical and engaging tools. Our mission is to help students succeed by equipping them with essential skills that bridge the gap between classroom learning and real-world application. As we expand, we are seeking a dedicated and driven Account Manager to join our team and play a pivotal role in scaling our impact.
  Job Types: Full-time, Permanent
  Pay: $50,000.00-$55,000.00 per year

Additional pay:

• Bonus pay
• Commission pay

Benefits:

• Dental care
• Extended health care
• Paid time off
• Stock options
• Work from home

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application question(s):

• Look at these five descriptive words: Energetic, Dependable, Organized, Charismatic, Curious. If the people who know you best were to describe you by ranking the descriptive words from from most accurate to least accurate, what order would they place them? Your answer should ONLY include these five descriptive words listed in order from most accurate to least accurate.

Education:

• Bachelor’s Degree (preferred)

Experience:

• B2B sales: 1 year (preferred)

Language:

• English (preferred)

Work Location: Remote
Application deadline: 2025-02-13
Expected start date: 2025-03-0

• Client Relationship Management: Build and maintain strong relationships with faculty and administrative decision-makers at higher education institutions to ensure satisfaction and retention.
• Product Expansion: Collaborate with clients to develop and execute multi-semester rollout plans, guiding them to integrate Skillsetter into additional courses and programs.
• Consultative Sales: Act as a trusted advisor to clients, identifying upselling opportunities and communicating the value of expanding their usage of Skillsetter.
• Project Management: Oversee the implementation and adoption process, including coordinating with internal teams to ensure smooth onboarding and curriculum mapping.
• Data-Driven Insights: Monitor account performance, identify potential challenges, and proactively address them to keep clients engaged and successful.
• Collaboration: Work closely with the Sales Development Representatives (SDRs), Customer Success (CS) team, Curriculum Design team, and other stakeholders to align strategies and drive growth.