Full job description

A reputable and fast-growing B2B SaaS AI organization is scaling its client operations systematically. We are seeking an Account Manager who possesses the technical discipline to manage software implementations and the creative nuance to translate a brand’s digital vision into high-impact execution.

This is a comprehensive generalist role for an experienced operator who can independently manage client onboarding, account operations, and delivery lifecycles. We need a self-sufficient professional who can bring structure to fast-moving workflows, solve problems systematically, maintain strong client relationships, and manage daily account operations without requiring ongoing managerial oversight.

Core Responsibilities:

1. Autonomous Account Implementation & Technical Execution

• End-to-End Onboarding: Manage the initial setup sequence for new accounts, ensuring all client requirements, assets, and software linkages are completed seamlessly.
• Hands-on Troubleshooting: Independently manage technical account configurations, including navigating platform workflows, manual URL logic verification, and configuring Facebook Work Accounts to embed custom booking links.
• Rapid System Mastery: Deep-dive into the platform ecosystem independently. You are expected to master our software workflows within the first two weeks using existing process documentation.
• Account Management: Take ownership of day-to-day account operations, ensuring client requirements, deliverables, timelines, and dependencies remain on track.

2. Creative Quality & Content Delivery

• Creative Translation: Interpret client briefs precisely and translate them into actionable, clear specifications for internal design and content teams.
• Quality Control: Review social media calendars and automated drafts with strong attention to detail, verifying that deliverables are brand-accurate and flawless before client delivery.
• Brand Research: Proactively analyze client industries to discover underutilized content angles and strategic opportunities that drive organic engagement.
• Client Coordination: Maintain clear communication with clients regarding content, assets, feedback, approvals, and delivery timelines.

3. Account Scoping & Process Optimization

• Scoping & Pricing: Evaluate client requirements to build accurate initial project scopes and pricing pitches for management validation.
• Process Iteration: Treat internal workflows and checklists as living documents. Identify operational bottlenecks and continuously refine documentation to maximize efficiency.
• Organic Expansion: Monitor account health metrics to identify natural upsell and expansion opportunities within your active client portfolio.
• Account Health: Proactively identify risks, operational gaps, and client concerns before they become larger account issues.
• Required Professional Traits & Skills