Account Manager (Southeast Asia) at Mindbody

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Client Relationships, Performance Metrics, Creative Solutions, Data Analysis, Market Trend Analysis, Negotiation Skills, Strategic Thinking, Communication Skills, Collaboration Skills, Business Acumen, Sales Cycle Management, Relationship Management, Problem Solving, Customer Support, Performance Reporting

Industry

Wellness and Fitness Services

Description

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. Who we are ClassPass is revolutionizing the fitness and wellness industry by bringing together the world’s best classes and experiences into one app. Founded in 2013 by Payal Kadakia, ClassPass connects members to millions of classes in 30 countries around the globe, and is now available as a wellness benefit with some of the world’s leading employers. We make it easy to prioritize your health, whether you decide to head to a local studio, play an on-demand workout or book yourself a much needed wellness appointment. Over 100 million reservations later, we truly believe that we’re just getting started. About the right team member Please note this role is to cover Southeast Asia but will be located in Kuala Lumpur, Malaysia. In this role, you are the face of ClassPass to our fitness partners and manage a high revenue book of business, in one of our most important markets. You already know how to manage client relationships, interpret their performance metrics, and come up with creative solutions to address their concerns. You are comfortable with numbers, and are excited to use data, market trend analysis, and your budding knowledge of the boutique fitness space to make actionable recommendations to our partners. As an Account Manager, you help our studios and your market/region succeed which will range from prospecting new supply to upselling to your client base. You will work directly with studio owners and managers in our network to make sure they see incredible value in their partnership with us. You confidently communicate the ClassPass value proposition, explain the usefulness of our tools and effectively troubleshoot partner issues. You also advocate for our partners internally, escalate bugs and communicate pain points and feature requests through the appropriate channels. About the role Market Management Be an expert on boutique fitness and wellness in your ClassPass markets, including the competitive landscape Responsible for revenue and Reservation growth across your book of business and the market you manage Responsible Market wide partner retention focus with monthly and quarterly targets Responsible for monitoring and identifying pockets of opportunity on supply health across your markets with a heavy focus on inventory availability Prospecting and selling new fitness and wellness studios onto the platform Acts as the local Voice of the Partner and escalates local nuances to country leaderships team Partner Management Build strong, long-term relationships with partners in a diverse book of business ranging from top, medium and lower tier accounts Support your partners in your market by helping them grow their business Drive adoption of new ClassPass products and retention of pre existing products among your studio partners Research, prospect and sell new studio, gym and wellness partners Utilise online and offline resources and tools to develop and maintain your own pipeline in SalesForce Drive the full sales cycle through making/sending introductory calls and emails, meeting prospects face to face, building the relationship and closing the deal Deliver outstanding service to our fitness and wellness partners Engage with key studio partners during a monthly check-in via phone and in-person meetings (some you’ll interact with everyday!) Retain our partners by providing best-in-class support & relationship management Quarterly Business Reviews and develop in-depth performance reports to share with studio partners Contributes towards country specific projects across the partner bases Assist with resolving transactional issues and complete ad-hoc projects Skills & experience Strong Negotiation Skills in managing/developing your current and prospective book of business, ranging from low to top tier accounts. Good Strategic Thinking skills in implementing and executing tactical project plans ensuring alignment with directions from their manager, and goals of their team. Strong Communication skills: Comfortable using a broad range of communication styles across different audiences in diverse situations. Partners with members of other teams to not only generate buy-in for their initiatives but to maximize their impact. Good Collaboration Skills: Leverages deep experience (at ClassPass or otherwise) to teach their colleagues new skills, frameworks, techniques, etc. Introduces entirely new ways of approaching or solving problems. Good Business Acumen Skills: Able to articulate at a high level the value of the work that they do, not just to their own team but also to the broader business. A proven experience in Account Management with a full understanding of the field and ability to resolve a wide range of issues in creative ways. Track Record in managing processes and priorities to hit deadlines consistently and almost without fail. 3+ years of experience Right to work in Malaysia #LI-AH1 Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes. Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Playlist, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

Responsibilities

As an Account Manager, you will manage a high revenue book of business and build strong relationships with fitness partners. You will be responsible for revenue growth, partner retention, and driving the adoption of ClassPass products.