Account Manager, Specialty Groups at Christensen Group Inc

Eden Prairie, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Detail-Oriented, Independent, Adaptable, Initiative, Positive Mindset, Communication Skills, Client-Facing, Organized, Data Entry, Billing Coordination, Eligibility Updates, Service Support, Vendor Coordination, Benefit Communication, Renewal Processes, Claim Handling

Industry

Insurance

Description

Description This position is responsible for the implementation and ongoing service of specialty group clients, with a focus on ICHRA and ancillary benefit programs. The Account Manager will support clients directly, often without a consulting partner, and will work closely with internal producer partners and vendor representatives. This is a service-focused, client-facing role that offers room for shaping and growth. Ideal candidates are detail-oriented, independent, and adaptable, with a strong initiative and positive mindset. Essential Duties and Responsibilities Implement ICHRA, ancillary, and fully-insured plans for specialty groups, including working with HR teams and vendor partners Administer ongoing service functions throughout the plan year Coordinate with vendor partners and clients to get plans up and running Answer client HR team questions and provide proactive service support Manage communications and deliverables in partnership with producers Create benefit guides and support open enrollment presentations as needed Assist with implementation for clients using PEOs or outside HR vendors Perform administrative tasks such as data entry, billing coordination, and eligibility updates Coordinate and oversee onboarding of new clients and benefit renewals Understand and assist with low enrollment, fully insured large group and ancillary-only client structures Handle claim and carrier issues, eligibility discrepancies, and plan changes New/Renewal/Marketing Support implementation and renewal processes specific to ICHRA and ancillary products Conduct or assist with renewal and open enrollment meetings Coordinate with vendors to market and confirm benefit plan details Prepare enrollment and new hire materials Provide benefit communication tools to clients Assist in coordination with COBRA, if applicable Revenue Growth Contribute to agency revenue goals by supporting effective service retention Identify opportunities to enhance client satisfaction and drive engagement Other Duties and Responsibilities Demonstrate professionalism and commitment to service excellence Stay informed of industry changes and evolving client needs Maintain strong carrier and vendor relationships Attend team meetings and support agency-wide initiatives Requirements 2+ years’ experience in group plans, ancillary benefits, or ICHRA (required) Current Minnesota Life and Health License (required) Proficiency in Microsoft Office; strong Excel and data entry skills (required) Detail-oriented and organized with the ability to manage administrative-heavy workloads (required) Strong initiative, independence, and adaptability in a fast-paced environment (required) Patience and professionalism when interacting with clients and vendors (required) Excellent communication skills – verbal and written (required) Ability to work with minimal supervision and adapt to changing priorities (required) Comfortable being client-facing (required)

Responsibilities

The Account Manager is responsible for implementing and servicing specialty group clients, focusing on ICHRA and ancillary benefit programs. This role involves direct client support, coordination with vendors, and managing ongoing service functions throughout the plan year.