A bit of context…

As part of its Strategic Plan, Spendesk decided to address customer Expansion through two different departments (Commercial and Customer). Each of them owning a different mission:

• Customer: Focus on Engagement, Satisfaction and Retention
• Commercial: Focus on Upsell / Cross-Sell and Customer Development

Initially only focusing on Key Accounts, the Sales Expansion Team is now looking to expand its customer coverage by addressing the whole Spendesk’s portfolio.

It has then been decided to split the team across two roles:

• Key Account Managers: Focusing on the higher segment of our Customers
• Account Managers: Focusing on Small and Medium Customers

As an Account Manager you’ll play a pivotal role in driving our business growth by nurturing and expanding relationships with our existing SMB customers.
You’ll own a large portfolio of customers with the mission of driving customer base expansion through upsell, cross-sell and contract negotiation.
You will actively partner with the customer success team which is in charge of boosting adoption & usage of the product by our customers.

SKILLS & PERSONALITY TRAITS

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• Commercial mindset: strong sales instincts, demonstrated assertiveness and a strong track-record of hitting and exceeding quota, as well as proven negotiation and closing skills.

• Organization & portfolio management: strong organizational skills and disciplined in daily activity planning & prioritizing. Ability to manage a high number of opportunities simultaneously at various stages of the buying process.
• Ability to navigate between high velocity deals and value focus deals.
• Customer relationship & business partnership: take an active interest in understanding their customer context and pains to position oneself as a business consultant
• Great Communicator: excellent verbal and written communication skills in (English & French/German)
• Resiliency and Extra Miles Mindset: The AM department is still under construction; we then expect a company-first mindset and the ability to embrace challenges and navigate through uncertainty
  €46,000 - €60,000 a year
  As we are an international team, please submit your application and CV in English.

• Key Account Managers: Focusing on the higher segment of our Customers
• Account Managers: Focusing on Small and Medium Customer