Account Manager Support - German Speaking at TravelPerk

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Language, English Language, Customer Focused, Problem Solving, Team Player, Process Optimization, SaaS Products, Travel Industry Knowledge, Proactive, Commercial Acumen, AI Incorporation, Communication Skills, Trust Building, Account Management, Customer Relationship Management, Growth Opportunities

Industry

technology;Information and Internet

Description

About Us TravelPerk is a global travel and expense management platform. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone. TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design. Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,800 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025, we raised Series E funding at $2.7 billion valuation, alongside our acquisition of Yokoy, to become the leader in integrated travel and expense management. We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel. These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel. Hear more about TravelPerk. The role: At TravelPerk, our customers' happiness is at the heart of our success. As an Account Manager Support DACH, you'll be pivotal in ensuring our customers in the DACH region feel supported, valued, and wowed by our service. This role is a perfect fit for a proactive problem-solver with a knack for building trust, who's excited by the challenge of increasing both customer satisfaction and account growth. What you will do: Manage a portfolio of longtail customers by expertly handling a high volume of inbound messages. This is a rather reactive role where your ability to solve problems quickly and effectively will be key. Act as TravelPerk’s biggest advocate within your clients and your clients' biggest advocate within TravelPerk. You’ll be the first one to address any issues, get support from our technical teams, and educate your clients on new product features. Identify common problems across your accounts and develop efficient processes to manage a large inbound message flow. You'll be instrumental in ensuring repeated issues are not happening. Gain a deep understanding of TravelPerk products to fully appreciate each stage of the customer journey. Unlock hidden potential and grow partnerships by identifying opportunities for growth within your portfolio of accounts. What we would like: Native or advanced level of German and fluent English. Interest in the Travel industry and/or SaaS products. A self-starter who thrives in a fast-paced, high-volume environment. Customer-focused with a passion for problem-solving. A Team Player, keen to collaborate with cross-functional departments to resolve issues and improve processes. Eager to create efficiencies and open to incorporating AI and other tech to streamline your work. Basic commercial acumen to identify growth opportunities. Last, but not the least - we are looking for motivation and hunger to learn! Your Career at TravelPerk This role is a fantastic entry point into account management. It's designed to build a strong foundation in a dynamic environment. You'll gain hands-on experience in customer relationship management, problem-solving, and process optimization, all essential skills for a successful career. At TravelPerk, we are committed to fostering internal growth. We believe that our best leaders are those who have a deep understanding of our customers' needs. As you excel in this role, you will have the opportunity to grow into more strategic account management positions and other roles within the company. Our Benefits 💰 A competitive compensation package, including equity in TravelPerk; 🌴 Generous vacation days so you can rest and recharge; 💊 Health perks such as private healthcare or gym allowance, depending on your location; 🥳 Unforgettable TravelPerk events; 💙 A mental health support tool for your wellbeing; 📒 Exponential growth & personal development opportunities; 🫶 VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice; 🌎 "Work from anywhere" in the world allowance of 20 working days per year; 📚 IRL English or Spanish Lessons are held in the Barcelona office; 👶 Parental leave: 12 to 16 weeks after 6 months, based on location and eligibility factors. How We Work Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace. At TravelPerk, we prioritise experience and potential over academic qualifications for this role. Talent and ability aren't always reflected in formal credentials. TravelPerk is a global company with a diverse customer base, and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you. Protect Yourself from Recruitment Scams All official communication from TravelPerk will always come from email addresses ending in @travelperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from TravelPerk that seems suspicious, please do not respond. Forward it to security@travelperk.com and we’ll confirm whether it’s legitimate.

Responsibilities

Manage a portfolio of longtail customers by handling a high volume of inbound messages and addressing issues promptly. Act as an advocate for both TravelPerk and its clients, ensuring customer satisfaction and account growth.