About SureCo: At SureCo, we pride ourselves on being a customer service-driven organization dedicated to enhancing the health and well-being of working Americans through innovative healthcare solutions. Established in 2016, SureCo has been at the forefront of leveraging the Affordable Care Act (ACA) and Individual Coverage Health Reimbursement Arrangement (ICHRA) to provide quality, affordable healthcare options. Our commitment to driving change in the healthcare industry is reflected in our advanced Enrollment Platform, which offers access to over 5,000 health plan options from 140+ carriers. As we continue to grow and expand our services, we are building out a team of Account Managers who will play a pivotal role in our ongoing success.

Position Summary: The Account Manager position is essential to SureCo’s mission and vision. This role is not just about managing accounts; it is about building and nurturing relationships that are fundamental to our business. Here’s why this job is so critical:

• Customer Retention and Satisfaction: Account Managers are the frontline ambassadors of SureCo, responsible for ensuring that our existing customers are satisfied and their needs are met. By providing exceptional service and support, Account Managers help to retain our customers, which is vital for our long-term success.
• Building Long-Term Relationships: The Account Manager role involves developing strong, lasting relationships with key stakeholders such as Broker Partners, HR Directors, CFOs, and CEOs. These relationships are built on trust and mutual respect, and they are crucial for fostering customer loyalty and generating referral business.
• Supporting Customer Success: Account Managers work closely with our customers to help them transition from traditional group benefits to Individual Coverage Health Reimbursement Arrangement (ICHRA). By understanding their unique needs and providing tailored solutions, Account Managers ensure that our customers achieve their desired outcomes and during our annual benefits planning process year after year.
• Driving Business Growth: Through upselling and cross-selling additional products and services, Account Managers contribute to SureCo’s revenue growth. Their ability to identify new business opportunities within existing accounts is key to our financial success.
• Ensuring Compliance and Expertise: As subject matter experts in areas such as ACA, ICHRA, and compliance, Account Managers provide valuable consultation and support to our customers. Their expertise ensures that our customers remain compliant with regulations and benefit from the best possible solutions.
• Coordinating Across Teams: Account Managers collaborate with various internal teams, including sales, marketing, dev-ops, and customer service, to ensure that customer needs are met efficiently and effectively. This cross-functional coordination is essential for delivering a seamless customer experience.
• Strategic Planning and Reporting: By developing and implementing strategic plans for their accounts, Account Managers align SureCo’s offerings with the customers’ business goals. They also provide regular updates and reports to senior management, ensuring that we proactively address concerns and stay on track and continuously improve our services.

What We Are Looking For: We pride ourselves on being humble, driven doers, with a culture centered on ownership, accountability, and empowerment. The ideal candidate is an enthusiastic, outgoing self-starter with excellent communication, problem-solving and interpersonal skills, capable of working well with cross-functional team members. We are looking for a candidate that has a customer-first mentality, who will prioritize the customer’s goals while aligning with SureCo’s objectives. Going above and beyond for customers is key to keeping them engaged!

• Education: Bachelor’s Degree or combined equivalent of education and experience.
• Experience: A minimum of 3 years of previous experience in a Support, Services, Customer Success, or Renewals Management role is strongly preferred.
• Customer Retention: Proven account management and customer retention experience, particularly in Large Group and/or National accounts, is highly desirable.
• Communication Skills: Excellent written, oral, presentation, and interpersonal communication skills with the ability to negotiate expectations between multiple parties.
• Stakeholder Interaction: Experience interacting confidently with senior management and executive-level stakeholders, comfortable with influencing decision-making.
• Technical Proficiency: Proficiency with Microsoft Office products, MS Teams, SharePoint, and CRM tools is required.
• Team-Oriented: A highly driven, team-oriented self-starter who can work effectively in a growing Account Management team.

Position Summary: The Account Manager position is essential to SureCo’s mission and vision. This role is not just about managing accounts; it is about building and nurturing relationships that are fundamental to our business. Here’s why this job is so critical:

• Customer Retention and Satisfaction: Account Managers are the frontline ambassadors of SureCo, responsible for ensuring that our existing customers are satisfied and their needs are met. By providing exceptional service and support, Account Managers help to retain our customers, which is vital for our long-term success.
• Building Long-Term Relationships: The Account Manager role involves developing strong, lasting relationships with key stakeholders such as Broker Partners, HR Directors, CFOs, and CEOs. These relationships are built on trust and mutual respect, and they are crucial for fostering customer loyalty and generating referral business.
• Supporting Customer Success: Account Managers work closely with our customers to help them transition from traditional group benefits to Individual Coverage Health Reimbursement Arrangement (ICHRA). By understanding their unique needs and providing tailored solutions, Account Managers ensure that our customers achieve their desired outcomes and during our annual benefits planning process year after year.
• Driving Business Growth: Through upselling and cross-selling additional products and services, Account Managers contribute to SureCo’s revenue growth. Their ability to identify new business opportunities within existing accounts is key to our financial success.
• Ensuring Compliance and Expertise: As subject matter experts in areas such as ACA, ICHRA, and compliance, Account Managers provide valuable consultation and support to our customers. Their expertise ensures that our customers remain compliant with regulations and benefit from the best possible solutions.
• Coordinating Across Teams: Account Managers collaborate with various internal teams, including sales, marketing, dev-ops, and customer service, to ensure that customer needs are met efficiently and effectively. This cross-functional coordination is essential for delivering a seamless customer experience.
• Strategic Planning and Reporting: By developing and implementing strategic plans for their accounts, Account Managers align SureCo’s offerings with the customers’ business goals. They also provide regular updates and reports to senior management, ensuring that we proactively address concerns and stay on track and continuously improve our services

What We Are Looking For: We pride ourselves on being humble, driven doers, with a culture centered on ownership, accountability, and empowerment. The ideal candidate is an enthusiastic, outgoing self-starter with excellent communication, problem-solving and interpersonal skills, capable of working well with cross-functional team members. We are looking for a candidate that has a customer-first mentality, who will prioritize the customer’s goals while aligning with SureCo’s objectives. Going above and beyond for customers is key to keeping them engaged!

• Education: Bachelor’s Degree or combined equivalent of education and experience.
• Experience: A minimum of 3 years of previous experience in a Support, Services, Customer Success, or Renewals Management role is strongly preferred.
• Customer Retention: Proven account management and customer retention experience, particularly in Large Group and/or National accounts, is highly desirable.
• Communication Skills: Excellent written, oral, presentation, and interpersonal communication skills with the ability to negotiate expectations between multiple parties.
• Stakeholder Interaction: Experience interacting confidently with senior management and executive-level stakeholders, comfortable with influencing decision-making.
• Technical Proficiency: Proficiency with Microsoft Office products, MS Teams, SharePoint, and CRM tools is required.
• Team-Oriented: A highly driven, team-oriented self-starter who can work effectively in a growing Account Management team