JOIN THE COAST AND COUNTRY HOLIDAYS TEAM CREATING UNFORGETTABLE HOLIDAYS!

• Salary: Up to £25,000 per annum
• Hours: Full-time (37.5 hours, Monday to Saturday, 9am–5.30pm, with a day off in the week) + on-call rota cover
• Location: Our welcoming Newport, Pembrokeshire office.

WHAT YOU’LL BRING

We’re looking for someone who brings:

• ✅ Customer service or customer relations experience
• ✅ Strong communication and organisation skills
• ✅ Confidence working independently and as part of a team
• ✅ IT literacy, especially MS Office
• ✅ Ability to problem-solve under pressure
• Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.

ABOUT THE ROLE

We’re looking for a proactive and people-focused Account Manager to join our busy Newport team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. As part of the team, you’ll also join our on-call rota (one week in four), earning an extra £350–£525 per week for handling urgent guest issues.

WHAT YOU’LL DO:

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction
• Cover out-of-hours emergency phone (own car required)