Account Manager at Symbio Global

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Success, B2B Relationship Management, Commercial Mindset, Stakeholder Management, Communication Skills, Problem Solving, CRM Tools, Salesforce, HubSpot, Dynamics, Telco Experience, Wholesale Experience, Quarterly Business Reviews (QBRs), Pipeline Management, Forecasting

Industry

Software Development

Description

We’re looking for an Account Manager to own and grow relationships across our wholesale customer base. This isn’t a “keep the lights on” role, you’ll be front and centre with customers, making sure they’re getting real value, solving problems fast, and spotting opportunities to grow. You’ll work across teams like Product, Tech, Delivery, and Finance to make things happen. If you like being trusted to run your accounts, think commercially, and just get stuff done — you’ll fit right in. At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. Join us as we continue to grow and make a mark as the 4th largest telco in Australia! Why work for Aussie? Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down! Our fantastic culture lives and breathes our values: Don't be ordinary, be awesome Think BIG No bullsh*t Be good to people Have fun We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability. We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering. But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine. The good stuff 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave) Discounted internet up to the value of $109 per month 20% off our Mobile services Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more Celebrating you! With monthly rewards and recognition Internal training and resources for you to continue to learn, grow and achieve your career goals Yearly allowance for amazing Aussie merch Fitness Passport for access to multiple gyms and pools across Australia Let’s talk about you What you’ll be doing as an Account Manager: Own your accounts Be the go-to person for your wholesale customers Build strong, long-term relationships (from execs to day-to-day operators) Get a deep understanding of their business and what success looks like for them Run regular account reviews and keep customers across performance and opportunities Drive growth Identify upsell, cross-sell, and new opportunities within your accounts Work with internal teams to put together solutions that actually solve customer problems Support renewals and commercial discussions Keep your pipeline and forecasts clean and up to date Make things happen Coordinate internal teams to deliver onboarding, projects, and service outcomes Stay ahead of risks and issues , don’t wait for things to go wrong Represent your customers internally and push for better outcomes Use data to tell the story Track performance, usage and trends Share insights and recommendations with customers and internal stakeholders How will you support our “Why?” Experience in account management, customer success or B2B relationship roles Strong commercial mindset you know how to spot and close opportunities Confidence working with a mix of stakeholders, including senior leaders Solid communication skills, you can simplify complex solutions Ability to manage competing priorities in a fast-paced environment Strong problem-solving skills and a proactive approach Experience using CRM tools (Salesforce, HubSpot, Dynamics or similar) Telco or wholesale experience (data, voice, NBN, MVNO/MVNE) Exposure to technical or operational environments Experience running structured account reviews (QBRs, lifecycle frameworks, etc.) Ready to join? Hit the apply button to submit your application and our fantastic team will be in touch! Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire. If you have any questions, get in touch today with our team at careers@team.aussiebroadband.com.au Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out! We create our own destiny, we move at a fast pace, we do things our own way. We are disrupting the way the world is communicating. Symbio is part of the Aussie Broadband Group - a fast-growing telecommunications services provider. Listed on the Australian Stock Exchange (ASX: ABB), the Group collectively supplies more than 1 million services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure. Balancing purpose and profits Our focus extends beyond our commitment to financial growth and into the futures of the individuals that make up our teams, our local communities and our environment. Empowered people and communities Symbio, our parent company Aussie Broadband and our communities have the skills, knowledge, and ability to benefit from and grow our business. We value diversity, workplace safety, community contribution, and professional development. Resilient operations and supply chains We embed sustainability and a considered response to climate change in the ways we work with our people, customers, and supply chains. Secure and transparent systems Symbio and parent company Aussie Broadband have several mechanisms governing our ESG approach, including the People & Community Committee of our Board, a structured ESG framework and materiality assessment conducted every 2 years, and mandatory compliance and modern slavery awareness training for staff.

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Responsibilities

Own and grow relationships with wholesale customers by ensuring value delivery and identifying growth opportunities. Coordinate with internal teams like Product, Tech, and Finance to deliver onboarding and service outcomes.