Taylor Rose is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their career.
The Account Manager is responsible for addressing clients concerns and resolving any conflicts that arise whilst protecting the revenue generated through the residential conveyancing instructions received from TRs Key Accounts.
The Account Manager needs to understand Panel SLA’s and pricing structures and be able to positively manage the client relationship when necessary, in order to maximise revenue generation. They will need to train and monitor the implementation of RCP and panel SLAs by fee earners, including consultants.

Requirements:

• Experience in an Account Manager/Customer Relationship Manager role.
• Ability to work well independently and as part of a team.
• A problem solver.
• Ability to manage and develop panel relationships at all levels
• Strong conveyancing/property knowledge and ability to allocate work correctly
• Ability to work to and exceed targets
• Strong leadership skill

• Forecasting revenue generated through the panel instructions.
• Be available to deal with all escalated Key Account fee complaints that arise with clients.
• Work with the Head of New Business and CLT to ascertain new Consultants joining the programme, and work with Head of New Business to introduce new relationships to them.
• Working with the Head of New Business and New Business Relationship Mangers to ensure effective delivery of the Key Accounts SLAs.
• Have the responsibility to expand and develop knowledge on each Key Account, focusing on Brand, structure, SLA, Portal Usage, Search provider.
• Promoting best practice across the consultants who take instructions from the New Business Department.
• Providing one to one key account billing training to consultants when they join and hold regular training refreshers/sessions.
• Proactively advancing own professional development and ensuring these align with the development of the business.
• Contributes information to New Business Relationship Managers and Head of New Business of sales strategies and existing business relationships by monitoring competitive products, offerings and assessing needs.

Requirements:

• Experience in an Account Manager/Customer Relationship Manager role.
• Ability to work well independently and as part of a team.
• A problem solver.
• Ability to manage and develop panel relationships at all levels
• Strong conveyancing/property knowledge and ability to allocate work correctly
• Ability to work to and exceed targets
• Strong leadership skills

Taylor Rose will contact you by telephone or email regarding your application. We do not ask for personal details upon application and all emails will come from a legitimate email address. If you are asked to respond to an application with your personal details, then please contact the Recruitment team.