Account Manager (TBTC Maroochydore QLD) at Telstra

Maroochydore, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, ICT Sales, Telco Sales, Relationship Building, Cold Calling, Warm Calling, Customer Satisfaction, Portfolio Management, Lead Qualification, Communication Skills, Organizational Skills, Sales Strategy

Industry

Telecommunications

Description

Employment Type Permanent Closing Date 22 June 2026 11:59pm Job Title Account Manager (TBTC Maroochydore QLD) Job Summary Job Description About Us We’re Telstra – an iconic Aussie brand with a global footprint. Our mission is to build a connected future so everyone can thrive. We’re known for delivering cutting-edge tech on Australia’s best network, and we’re just as committed to creating a workplace where you can grow, thrive, and be your best. At Telstra, you’ll be part of a team that values human connection, wellbeing, and choice. We’re not just a tech company – we’re a people company. About the team Telstra Business Sales is a growth engine for Telstra, focused on providing business customers of all sizes with industry-based services and solutions. We meet a critical need in the market – combining connectivity infrastructure across the world with the leading technology solutions and expertise. The Telstra Business Technology Centre channel is a unique component of the Telstra Business Sales segment. The channel is comprised of 25 physical locations across Australia. The TBTCs provide customers with flexibility of visiting on site, over the phone, via email or video conference, with one, consistent Account Manager for all of their needs. This is extremely unique compared to other channels and creates an exciting role for those interested in business account management. The role with us As an Account Manager in TBTC, you support the development of deep customer relationships, managing your own defined portfolio of accounts and delivering technology solutions to small and medium businesses. This role is critical to maintaining strong customer relationships that grow the reputation and sales performance of the TBTC. What You’ll Do As an Account Manager, you apply your relationship building, sales and organizational skills to deliver the following responsibilities: Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and sales objectives for the defined portfolio. Contribute to implementing the segment and portfolio strategy (including outbound call campaigns) to support the retention and growth of customer portfolios. Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, resolving issues and escalating complaints or complex leads to experienced team members as required, to ensure timely remediation and positive customer experiences. Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads. Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality. Meet individual and team sales and performance KPIs. Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions. Participate in individual or group coaching and feedback conversations. This is a full-time on-site role that will be based in TBTC Maroochydore QLD. About You Demonstrated ability and performance in an ICT or Telco Sales roles. Understand and relate to Small and Medium Business customers. Understand technology essential in running a business effectively. Proven experience in both cold and warm calling and engaging with potential or existing customers. Ability to build and maintain relationships through effective communication and follow-up. Enjoys coaching and development from leaders. If this opportunity sounds like a perfect fit for you, we'd encourage you to apply! Please attach your CV/resume when applying. --------------------------------- As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia). When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive. As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application. We are aware of the current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. disabilityandaccessibility@team.telstra.com. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. > Explore our teams https://www.telstra.com.au/careers/our-teams

Responsibilities

Manage a defined portfolio of small and medium business accounts to drive sales objectives and customer satisfaction. Collaborate with internal teams to identify leads and implement portfolio strategies to ensure customer retention and growth.