Account Manager (Tech Operations) - Rocket Travel by Agoda at Agoda

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Analytical Skills, Problem-Solving, Data Management, Project Management, Team Player, Attention to Detail, Presentation Skills, Operational Process Improvement, Business Analysis, SQL, Japanese Language Skills, Adaptability, Learning Agility, Relationship Management, Technical Operations

Industry

Software Development

Description

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose - Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business. In this Role, you'll get to: Establish day to day communications with partner, connect with internal team, including but not limited to being a first level responder to partner, attending/driving communication with partners/internal teams via meetings/emails/real-time messages, translating and coordinating with stakeholders across all streams to identify and implement solutions/unblock growth opportunities Become the expert of current product and upcoming new product features/processes Deliver on KPIs and milestones based on growth targets and key strategic initiatives Convert strategic goals into execution plans and drive the execution with partners Identify knowledge that requires documentation and build knowledge base by creating and maintaining documentations Via deep understanding of responsible partnership, the partnership products, business analysis, proactively identify enhancement opportunities especially in the operational/commercial scope, drive the proposal/alignment/execution of the enhancements Prioritize milestones/projects based on what can bring optimal win-win outcome to the partnership while maintaining partner satisfaction What you'll Need to Succeed: Minimum 2 years’ experience working in tech operation, consulting or relationship management role Strong interest in learning and improving operational process/systems with an end goal of optimizing business revenue and partnership sustainability Be able to communicate clearly and concisely with respect Strong communication, interpretation and presentation skills (English and Japanese) Ability to work in a highly dynamic environment while staying organized, and is open to change in responsibilities, workflows, as needed by the business Team player with a professional “get it done” attitude and work ethic Strong data management, analytical and problem-solving skills Able to work with a multi-cultural group of professionals Ability to work with ambiguity and extract/identify the essential problem/information Fast learner with desire to learn High level of attention to details Proficiency in Microsoft Word, Excel, Outlook and Power Point Project management background preferred Basic SQL skill preferred or willingness to learn on the job Experience of working with Japanese corporation preferred #tokyo #osaka #sales #analyst #fukuoka #2 #3 Discover more about working at Agoda Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/ LinkedIn https://www.linkedin.com/company/agoda YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Responsibilities

Establish day-to-day communications with partners and internal teams, driving collaboration and identifying growth opportunities. Deliver on KPIs and milestones while converting strategic goals into execution plans.