Account Manager - Telecommunications Group at UNICO Group Inc

Lincoln, Nebraska, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Client Advocacy, Attention To Detail, Project Management, Organization, Problem Solving, Time Management, Insurance Knowledge, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Customer Service, Team Collaboration, Conflict Resolution, Quality Assurance, Client Relationship Management

Industry

Insurance

Description

Description The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The Account Manager is expected to consistently provide excellent customer service to accounts and represent client needs and goals within the organization to ensure quality. In addition, the Account Manager should build relationships with clients to encourage ongoing business opportunities. They handle between $100,000 and $700,000 in agency revenue. Responsibilities Responsible for day-to-day communications, conflict resolution, and compliance on the client’s account. Review all projects and materials to be presented to the client to ensure quality standards and expectations are met. Take ownership of the client accounts that are assigned to you. Works closely with the team to maintain a continuous knowledge of client accounts to identify potential issues and/or opportunities. Ensure all processes and procedures (policy issuances, changes, expirations, audits, monthly reports, and cancellations) are completed, and quality standards are met. Be aware of and pursue opportunities for account growth and new business, involving the risk advisors and any other key support members. Provide regular two-way communication between the client and team, to ensure strong team representation and set proper client expectations. Understand company capabilities and services and effectively communicate all offerings to the client. Requirements Professional Requirements Education: High school diploma or GED required; bachelor’s or associate degree preferred Experience: Clerical and computer knowledge, one to three years’ property & liability coverage experience preferred. Licensure: Current Property & Casualty insurance license, or willingness and ability to obtain within 45 days of employment. Skills | Abilities Demonstrate oral and written communication skills to interact with all levels of the organization. Proven track record of successful client advocacy in a fast-paced environment, emphasizing attention to detail. Ability to follow up on activities from start to finish. Manage numerous projects simultaneously while paying strict attention to detail. Stay organized and reprioritize tasks in an ever-changing environment. Exhibit excellent customer service skills complemented by a desire to problem solve. Aspire to be independently resourceful, but not afraid to ask questions within our supportive team environment. Utilize time management skills with the ability to remain focused on deadlines. Understand insurance documents to administer policies in different systems Proficient in Microsoft Excel, PowerPoint, Outlook, and other software, systems, and programs, with the ability to learn new software applications. Physical Demands This role’s physical exertion is sedentary and occurs in an office environment. Exerting up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Substantial movements and repetitive motion of the wrists, hands, and fingers. Individuals must have close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing, viewing a computer, and extensive reading. Professional. Team Player. Positive. Trust. UNICO Group is committed to the full inclusion of all qualified individuals. In keeping with our commitment, UNICO Group will take steps to ensure that people with disabilities are provided reasonable accommodation. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact People Operations at careers@unicogroup.com

Responsibilities

The Account Manager is responsible for day-to-day communications, conflict resolution, and ensuring compliance on the client’s account. They also review projects and materials to meet quality standards and build relationships with clients for ongoing business opportunities.