ABOUT US:

We are a leading Managed Service Provider (MSP) specialising in delivering innovative IT and Unified Communications solutions to businesses of all sizes. Our mission is to empower organisations with reliable, efficient, and cutting-edge technology, backed by exceptional customer experience. We are looking for a dynamic and driven Account Manager to join our growing team and be the key point of contact for our valued clients.

KEY REQUIREMENTS:

• Proven experience as an Account Manager or in a similar customer-facing role, ideally within the IT services, telecoms, or managed services industry.
• Good understanding of IT infrastructure, telecom solutions, and managed services.
• Excellent communication, negotiation, and presentation skills.
  Lily is The Home of Digital Transformation. We are a multi award-winning Managed Service Provider of Telecoms and IT solutions for business.
  We take great pride in what we do, and we are always looking for people that represent our core values of Performance, Passion and Integrity. Working at Lily has often been described as a white-knuckle rollercoaster ride – it’s so fast paced that when it stops, you feel out of breath, but you can’t wait to get back on. We’re proud of who we are - we’re going place, voted Top 50 Best Companies To Work For – Yorkshire and Humber region 2024!
  Job Types: Full-time, Permanent
  Pay: From £28,000.00 per year

Additional pay:

• Commission pay

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Work Location: In person
Expected start date: 05/05/202

ROLE OVERVIEW:

As an Account Manager at Lily, you will be responsible for building and nurturing relationships with existing clients, ensuring that their IT and Telecoms needs are met with the highest level of service. You will collaborate closely with internal teams to deliver tailored solutions, drive customer satisfaction, and identify opportunities for account growth and renewal. The ideal candidate will have a strong background in account management, preferably within the IT or Telecoms services industry, with a focus on delivering exceptional customer outcomes.

KEY RESPONSIBILITIES:

• Serve as the primary point of contact for assigned clients, maintaining strong, long-term relationships.
• Proactively manage client accounts to ensure services are being delivered effectively and efficiently.
• Understand client business needs and work with internal teams to design and implement customised IT and telecoms solutions.
• Provide regular updates and reports on account status, service performance and relationships.
• Identify opportunities for upselling and cross-selling additional services to clients.
• Collaborate with the wider sales team and technical to ensure smooth project delivery and issue resolution.
• Troubleshoot client concerns, offering technical support and guidance where necessary.
• Monitor and track client satisfaction, making recommendations for service improvements.
• Drive contract renewals and assist with negotiating terms and pricing.
• Stay up-to-date on industry trends, technological advancements, and competitor offerings to maintain a competitive edge.