COMPANY OVERVIEW

MySquare is a fast-growing property operations and management company delivering design-led, tech-enabled living spaces across London. From short lets and corporate housing to co-living and long-stay rentals, we manage homes for a new generation of residents with evolving needs.
As part of TheSqua.re Group, we transform underused residential assets into flexible, high-performing homes. A key focus is offering unique spaces for unique needs — including accessible units, family-ready layouts, and short-notice emergency housing.

SUMMARY

We’re hiring a Account Manager to join our dynamic team in London with Apartment Industry Experience. In this role, you will play a crucial part in driving our ambitious strategy to become a category leader across multiple markets in Europe and Asia Pacific. Your contributions will directly impact our mission of delivering exceptional corporate accommodation experiences.

Responsibilities:

• Adhere, lead and oversee compliance for all client contractual obligations (Service Level Agreements, Master Service Agreements and Statements of Work etc.)
• Investigate, track and resolve customer and client concerns; identify trends and implement solutions.
• Implementing client retention plans in line with the greater client services strategy
• Oversee all VIP arrivals and coordinate with the operations teams
• Actively engage with key clients contact on a regular schedule to build relationship with client and grow relationship
• Conduct detailed client analysis to determine opportunities for additional revenue.
• Establish and monitor client performance metrics and take necessary action steps to ensure compliance.
• Identify industry trends that impact growth and development of your clients. Be active in apartment industry events that can be fostered nationally.
• Understand current policies, practices, trends and technology within TheSqua.re to support implementing solutions for managing your clients.
• Provide reporting as required by senior management
• Gather, analyse, and disseminate client data to assist senior leadership with both opportunity and risk evaluation.
• Build relationships internally and externally to maximize opportunities for Thesqua.re growth and market share, make the customer feel valued.
• Manage clients within Business Rules and ensure that our internal team follows all terms and conditions within rules and process flows.
• Develop and grow account plan; implement account & marketing strategy
• Determine customers’ unmet needs and translate internally for adequate follow up
• Ability to meet or exceed productivity requirements, measured quarterly and annually
• Maintain client-reporting schedules and assist with other duties as directed by Reservations Manager
• Arranging client meetings and apartment viewings.
• Attend networking events as required.
• Key account management.
• Communicate effectively with other departments and highlight any problems that arise, working to find solutions.
• Maximise every sales opportunity and ensure that revenue targets are met.

• Adhere, lead and oversee compliance for all client contractual obligations (Service Level Agreements, Master Service Agreements and Statements of Work etc.)
• Investigate, track and resolve customer and client concerns; identify trends and implement solutions.
• Implementing client retention plans in line with the greater client services strategy
• Oversee all VIP arrivals and coordinate with the operations teams
• Actively engage with key clients contact on a regular schedule to build relationship with client and grow relationship
• Conduct detailed client analysis to determine opportunities for additional revenue.
• Establish and monitor client performance metrics and take necessary action steps to ensure compliance.
• Identify industry trends that impact growth and development of your clients. Be active in apartment industry events that can be fostered nationally.
• Understand current policies, practices, trends and technology within TheSqua.re to support implementing solutions for managing your clients.
• Provide reporting as required by senior management
• Gather, analyse, and disseminate client data to assist senior leadership with both opportunity and risk evaluation.
• Build relationships internally and externally to maximize opportunities for Thesqua.re growth and market share, make the customer feel valued.
• Manage clients within Business Rules and ensure that our internal team follows all terms and conditions within rules and process flows.
• Develop and grow account plan; implement account & marketing strategy
• Determine customers’ unmet needs and translate internally for adequate follow up
• Ability to meet or exceed productivity requirements, measured quarterly and annually
• Maintain client-reporting schedules and assist with other duties as directed by Reservations Manager
• Arranging client meetings and apartment viewings.
• Attend networking events as required.
• Key account management.
• Communicate effectively with other departments and highlight any problems that arise, working to find solutions.
• Maximise every sales opportunity and ensure that revenue targets are met