ACCOUNT MANAGER TRAINEE at QIMA

León, Guanajuato, Mexico -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

12500.0

Posted On

06 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

International Trade, Customer Service, Strategic Administration, Account Management, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, English Proficiency, Spanish Proficiency, Multitasking, Organizational Skills, Attention To Detail

Industry

International Trade and Development

Description

Descripción de la empresa At QIMA, we’re on a mission to help our clients make products consumers can trust. Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform. Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of? Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture. Descripción del empleo We are looking for an Account Manager Trainee (AM Trainee) with an interest in International Trade. The Account Manager Trainee serves as a support role for the Account Manager to achieve the client ́s satisfaction. The AM Trainee is expected to provide excellence in strategic administration tasks, interact with internal stakeholders and solve customer ́s claims to assure customer service in the following areas: Quality Assurance: Supplier Management Audits. Compliance Audits. Quality Control Services: Product Inspections. Lab tests Customs compliance services: Pre-Customs Clearance Inspection Responsibilities: Support taking inquiries and requests from customers and addressing their needs. Manage account setup (GIs, Commercial, user access, company structure) as well as services setup and follow-up in the system, from service creation support to report delivery and payment tracking (service CUT). Define, follow up and confirm (along with coordination and protocol teams) the MD quotation and inform booking changes to customers. Support AMs during the meetings with other members of the team in and out of the country to discuss progress and find new ways to improve business. Perform random audits to the reports sent by our team. Provide all relevant information to the Finance team to invoice the services. Follow up with customers for payment collection. Requisitos Education: bachelor's degree on International Business/Trade/Relations or related field. Ability to communicate in writing and spoken in English and Spanish. Ability to multitask and juggle several responsibilities simultaneously. Good at using computer application software such as Excel, Word, Power Point, etc. Organizational skills and good attention to detail. At least one year of working experience in operations/ customer service will be a plus. Información adicional Compensations: Benefits above the legal requirement. Performance bonus reaching KPIs. Departamento: Inspection Workplace Type: Hybrid City: Leon, Guanajuato Remuneración: MXN 12000 - MXN 12500 - mensualmente

Responsibilities

Support Account Managers in maintaining client satisfaction through strategic administration, account setup, and handling customer inquiries. Manage service follow-ups, report audits, and coordinate with finance for invoicing and payment collection.