ABOUT TRISEARCH

triSearch is a SaaS business committed to creating time for conveyancers through innovative technology solutions.
It is our mission to speed up the sale and purchase of homes in Australia by building a more efficient conveyancing industry. Operating nationally, we provide end-to-end technology to improve workflows and create a seamless experience for conveyancers, and their clients.

WHAT WE’RE LOOKING FOR

You will know how to manage client relationships & uncover up sell/cross sell opportunities. You will be comfortable in managing your own pipeline via warm calls & client meetings. You will also be able to demonstrate the solution face to face or remotely. You will have strong account management experience selling value to senior buyers within mid tier accounts.

• 2-3+ Years experience in a similar role, ideally within the legal or property technology space.
• A Growth Mindset: We’re looking for some who’s willing and eager to grow, be coached and achieve great things together.
• Service-oriented with a consultative approach when addressing customer needs and the ability to secure buy in and drive adoption by continually selling value rather than price.
• Industry Knowledge: Familiarity with the conveyancing or real estate industry and an understanding of related workflows is advantageous.
• Meet KPIs and Quotas: Demonstrated ability to meet/exceed KPIs and quotas.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely.
• Presentation Skills: Confident and engaging presentation skills, capable of delivering impactful training sessions.
• Technical Aptitude: Comfortable with technology and quick to learn new software applications.
• Organisation and Time Management: Strong organisational skills, able to manage multiple training sessions and prioritise workload effectively.

WHAT WE OFFER

All of the talented people at triSearch are carefully selected to ensure they align with our core values. Operating with integrity and the ability to foster a supportive environment are among the most sought-after attributes when recruiting at triSearch.
We place an equal value of high-performance from our team members, as we do for their cultural fit and contributions. This combination of work-ethic and fun-loving is what makes triSearch such a great place to work.

Some of the perks and benefits you can expect at triSearch:

• Free Gym Membership
• Daily free barista-made coffee
• Daily breakfasts, snacks and drinks
• Weekly catered lunches
• Generous Leave entitlements
• Professional Development Program with Australian Institute of Management
• A chill-out zone with ping pong, pool and gaming consoles
• A fully stocked bar fridge
• Sydney CBD Location

We are looking for dedicated individuals to join our team that are self-motivated and can make an immediate impact. In return you’re provided with a huge opportunity to learn, grow and advance your career within a fast-growing tech company with ambitious goals.
Please apply to this exciting opportunity by submitting your resume today!
(Background checks and full Australian Working Rights are a requirement for this role)

ABOUT THE ROLE

We are seeking an Account Manager with a proven track record in managing mid-tier clients. The successful candidate will manage the post sale customer journey. The role is focused on retaining customers through relationship building exercises and increasing share of wallet through the introduction of value-add services.
This role offers a hybrid work environment, minimum 3-days in-office.

WHAT YOU’LL BE DOING

• Manage existing customer accounts performing quarterly reviews and establishing a regular meeting cadence designed to identify customer initiatives and expansion opportunities.
• Minimise Churn Ensure our major accounts are satisfied, engaged and growing with triSearch so as to reduce churn across your portfolio.
• Client Onboarding: Facilitate the onboarding process for new clients, guiding them through the setup and configuration of our conveyancing technology software.
• Establish relationships with key stakeholders at various levels within the client to strengthen partnerships and drive through key initiatives and advocate on behalf of the customer.
• Drive adoption of products through a client success mentality, consulting and advising the clients with triSearch solutions that can add value to their business.
• Problem solving: Ensure that appropriate actions are taken to resolve customers’ problems and concerns, in concert with the Operations and product training teams.