Work Overview

• Manages and develops a portfolio of strategic recurring project customer accounts across the UAE region.
• Maintains strong customer relationships to protect and grow strategic accounts and support long-term customer engagement.
• Assumes ownership of qualified opportunities following formal handover from the Hunter Business Development Manager (BDM), and manages them through the remaining commercial sales cycle.
• Manages proposals, commercial negotiations, and deal closure across both new and existing account opportunities.
• Identifies and pursues account expansion opportunities and additional project opportunities within the existing customer base.
• Drives repeat project business and supports long-term customer relationship continuity to reduce customer attrition.
• Supports new business growth alongside the Hunter BDM function, given the relatively small and strategic size of the assigned account portfolio.
• Coordinates commercial activity across assigned accounts, including forecasting, next-step management, and commercial tracking.
• Records all opportunity handovers within CRM, including clear ownership assignment, customer notes, and next actions, ensuring visibility to management and finance.
• Maintains accurate, daily CRM updates covering opportunity management, forecasts, and customer engagement records.
• Collaborates with delivery and technical teams to ensure customer requirements are met and projects are progressed successfully.
• Develops strategic partner and customer relationships, attending networking and customer engagement activities to support market visibility.
• Maintains a minimum of 40 qualified customer meetings per month.
• Supports commercial governance processes, including quarterly true-up reviews, accurate forecasting, and margin/scope tracking.
• Performs other tasks that may be required from time to time.

RequirementsRequired Skills

• Strong commercial and negotiation skills, with a proven ability to manage opportunities through proposal, negotiation, and closure.
• Excellent relationship-management skills, with the ability to develop, protect, and grow strategic, long-term customer accounts.
• Excellent verbal and written communication skills for proposal development, customer engagement, and stakeholder management.
• Sound commercial judgement, including pricing, margin awareness, and professional handling of negotiations.
• High level of CRM and commercial discipline, with accurate, timely, and consistent record-keeping.
• Strong collaboration skills, able to coordinate effectively across technical, delivery, and finance teams to progress opportunities.
• Proactive, target-driven approach with strong personal accountability for quota and commercial performance.
• Time management and multitasking skills to manage a portfolio of strategic accounts and opportunities simultaneously.
• Flexible and resilient, able to operate effectively in a hybrid account management and business development role.

Qualifications and Education Requirements

• Degree in Business, Sales, Marketing, or a related field
• Proven experience in account management, project sales, or business development, ideally within the technology/IT sector
• Minimum of 3-5 years of relevant commercial or account management experience
• Demonstrated track record of managing commercial sales cycles from qualification through to closure
• Unified Microsystems