Account Manager

at  UniHomes

SKILLS AND EXPERIENCE:

• Proven experience in B2B account management.
• Excellent oral and written communication skills with the ability to build rapport with clients and colleagues.
• Strong problem-solving skills and adaptability, able to think quickly and stay calm under pressure.
• Exceptional negotiation skills and the ability to lead and influence, particularly when handling difficult conversations.
• A commitment to always delivering exceptional customer service.
• Ability to collaborate effectively within a team, contributing to shared goals and success and sharing best practices with team members.
• A keen interest in and understanding of industry trends and market dynamics.
• Maintain a professional and courteous demeanour with both staff and clients.
• Excellent prioritising and time management skills.
• Self-confidence, drive, and the desire to continually improve.
• Exceptional listening and presentation skills.
• Proficiency in Microsoft Office; prior experience with Salesforce CRM is preferred but not essential (training will be provided).
• A full valid UK driving license and willingness to travel frequently.

ABOUT US:

UniHomes has been named the fastest-growing technology company in Yorkshire and the Northeast in the 2023 Deloitte UK Technology Fast 50. We are also incredibly proud to have been officially certified as a Great Place to Work® (GPTW®).
Our industry-leading property search portal and utility management service enables our established and ever-increasing network of letting agent partners, to offer hassle-free all-inclusive accommodation to our growing and strong community of university students, who are actively seeking their perfect shared house. We are taking the market by storm, currently in over 60 university cities and towns across the UK, and we have huge ambitions for 2024.
Founded by three Sheffield property entrepreneurs in 2015, we have experienced remarkable growth and now have a team of almost one hundred at our Sheffield City Centre office. With recent minority investment from LDC we are scaling up our teams ready to conquer new horizons. There couldn’t be a more exciting time to join us.

• Develop and maintain robust relationships with key clients, serving as their main point of contact.
• Maximise client satisfaction, identify new business opportunities, and negotiate contracts with key clients to boost company revenue.
• Manage multiple accounts without compromising service quality, ensuring clients are aware of our full range of products and services.
• Monitor KPIs (key performance indicators), analyse data, and identify trends to maximise client growth and enhance business development strategies.
• Compile reports on client progression and success, delivering on key performance indicators (KPIs).
• Work closely with the business development and business support teams to support team objectives and ensure clients’ administrative needs are met, with a particular focus on onboarding new clients and embedding best practices from day one to ensure a long-lasting and successful partnership.
• Assist in marketing and technology activities, maintaining high standards of account data in our CRM.