Account Manager (US Hours) at Traild Software

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Client Relationship Management, Upsell, Cross-sell, Client Retention, Sales Enablement, Pipeline Management, Account Planning, SaaS, B2B, Fintech, ERP Integration, Revenue Growth, Strategic Thinking, Adaptability

Industry

Software Development

Description

Traild is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable. Just as your bank provides always on risk protection for your credit card, Traild provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes. Our specialized Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more streamlined, automated and secure. We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help we can support more businesses digitize their existing operations with enhanced automation and security. Hear how Traild customers speak about us here. The Role: Want to be a part of our exciting growth journey? We are looking for a highly motivated and experienced South Africa based Account Manager to help shape our Account Management function. This role will be instrumental in defining processes, building deep client relationships, and driving growth across our existing portfolio. Reporting to the Global Head of Sales, you will manage and grow key client accounts across the US and Canada, with a special focus on the rollout and expansion of our newest product, TraildPay, and other upselling opportunities. We want to meet you if you are a relationship builder, revenue driver, and strategic thinker who is ready to roll up their sleeves in a fast-paced scale-up environment. Key Responsibilities Account Growth & Expansion: Identify and drive upsell and cross-sell opportunities to maximize client value and revenue. Client Retention & Relationship Management: Build trusted relationships to drive renewals, satisfaction, and long-term retention. Sales Enablement & Collaboration: Partner with sales, product, and support teams to deliver exceptional client experiences and support go-to-market strategies. Pipeline & Target Management: Maintain a robust pipeline and meet/exceed sales and retention goals. Account Planning & Execution: Lead account strategies, ensuring seamless management across the customer lifecycle. Who You Are: Minimum 3 years of experience in Account Management, Customer Success, or a Sales-related role. Someone with a proven sales related background in SaaS B2B companies. Experience in fintech, ERP, payments, accounting, or related sectors is a bonus Strong understanding of complex software products and integrations, with the ability to clearly communicate their value to customers. Confident presenting contractual, technical, and financial solutions to both client and internal executive stakeholders. You have a track record of consistently exceeding sales or renewal targets in a fast-paced environment. Highly self-motivated with a proactive approach to client engagement and internal collaboration. Strong teammate who embraces growth, hands-on execution, adaptability, and the scale-up spirit. The Perks of Working at Traild Flexibility: we offer a range of remote, hybrid and flexible working options. Global team: we are growing across APAC, NA and EMEA and have team all across the world. We are growing at an exponential rate, this is an opportunity to get involved with a true rocket-ship with all the excitement and opportunities that comes with it Our team genuinely loves working at Traild: we scored an 82 on our recent 2025 eNPS survey. Location: South Africa Hours: Must significantly overlap US business hours This is an Individual Contributor role Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment. Please note that Traild is an E-Verify employer.

Responsibilities

The Account Manager will be responsible for driving account growth through upsell and cross-sell opportunities while building trusted relationships to ensure client satisfaction and long-term retention. This role involves leading account strategies, maintaining a robust sales pipeline, and collaborating with internal teams to support go-to-market strategies.