Account Manager (US market) at KEON

São Paulo, São Paulo, Brazil -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, B2B SaaS, Customer Success, Onboarding, Upselling, Cross-Selling, Client Retention, Communication, Relationship Building, Problem Solving, Organizational Skills, Proactivity, Growth Mindset, Fast-Paced Environment

Industry

Description

We are bsport. The place to be! bsport is an all-in-one platform combining boutique fitness and advanced technology. Our platform helps our partners manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success. Since we launched in 2019, we have already achieved the following: We’ve built a community of over 7 million users 🤝 In December 2024 we have finalised the biggest Series B (€30 million)🏆 Grown our team to more than 170 employees 🚀 Now, we’re writing a bold new chapter: we’re officially launching in the U.S. market 🇺🇸 To support this expansion, we are looking for an Account Manager for the US market. This is a fully remote role, and candidates can be based in Brazil or anywhere in LATAM, as long as they are comfortable working US business hours to ensure strong overlap with US-based clients and internal teams. If you’re excited about boutique fitness, technology, and making a tangible impact in a new market bsport is the place for you. Join us to write the next chapter of your career! About the role: As an Account Manager, you'll cultivate strong, long-term relationships with customers, ensure their success by managing a portfolio of clients, and actively identify opportunities to enhance their experience and drive growth. 🎯 What will be your impact: Manage and nurture a portfolio of US-based clients, ensuring high satisfaction and long-term retention Lead customers through a smooth and successful onboarding experience Act as the main point of contact for client needs via email, chat, and calls Identify opportunities for upselling, cross-selling, and account expansion Proactively manage renewal cycles and handle churn risks with empathy and strategic thinking Gather and relay customer feedback to internal teams to support continuous product improvement Partner with the Sales, Marketing, Product, and Operations teams to strengthen our US market strategy 🌟You would be great fit if you: Have experience managing B2B SaaS accounts, ideally in the fitness, wellness, or hospitality tech space Have worked with SMB clients and understand their challenges and goals Are fluent in English (native-level or near-native required) Are comfortable working US time zones from Brazil / LATAM Have strong communication, relationship-building, and problem-solving skills Have experience handling churn scenarios and improving client retention Are highly organised, proactive, and capable of managing multiple accounts simultaneously Have a growth mindset and enjoy working in a fast-paced, scale-up environment Previous experience with companies such as Mindbody, ClassPass, Momence, ClubReady, or Glofox is a strong plus 🌈🌍 Diversity is one of our most valuable assets, and we are committed to fostering an inclusive environment where everyone can contribute their best work. We welcome applicants from all backgrounds, identities, and experiences to help us build a more inclusive, equitable team. If you’re excited about this role but don’t meet every qualification, we encourage you to apply-curiosity, adaptability, and a willingness to learn are just as important to us as specific skills. What We Offer We believe great work comes from happy, supported people-that’s why we offer meaningful perks designed to promote balance, growth, and connection. 💵 Attractive compensation package Competitive salary packages based on your experience and role. 💻 Work-Life Harmony This is a fully remote role, giving you the flexibility of maintaining a healthy work-life balance. 🌎 Work from anywhere Enjoy up to 15 days of remote work from abroad each year. 🌍 Diverse fun loving team Multicultural colleagues, after-work events, team-building & more.

Responsibilities

As an Account Manager, you'll cultivate strong, long-term relationships with customers and manage a portfolio of clients to ensure their success. You will also identify opportunities to enhance their experience and drive growth.