COMPANY OVERVIEW
Vermont Oxford Network (VON) is a nonprofit voluntary collaboration of health care professionals at over 1,200 hospitals and organizations worldwide, working together to ensure that every newborn infant and family achieves their fullest potential. VON member hospitals submit and use VON infant data to identify ways to improve infant care and to drive quality improvement programs. Ranked as one of the best places to work in Vermont by the Best Companies Group, VON values innovation, creativity, and respect for every team member.
SUMMARY
The Account Manager is the primary contact for VON member hospitals that submit data year-round to the VON infant databases. Account Managers work collaboratively via email and phone with hospital contacts at member hospitals worldwide, solving process and technical issues, providing training on VON tools, ensuring that the infant data hospitals submit to VON is accurate and complete, and helping member hospitals take full advantage of VON resources to improve infant care.
POSITION REQUIREMENTS:
- Superior troubleshooting, critical thinking, and problem-solving skills
- Strong customer service orientation
- Ability to connect with people
- Attention to detail
- Ability to present ideas and solutions in user-friendly language, both verbally and in writing
- A proactive approach when suggesting process improvements
- Openness to change
- Ability to learn new concepts and terminology (i.e. medical terms)
- Computer skills, including Microsoft Office, and the ability to learn new applications
- Experience with issue tracking and management software - Experience with Salesforce a plus
- Ability to effectively prioritize and execute tasks
- Experience providing technical support for mission-critical software applications
- Ability to distinguish previously identified and new issues
- Ability to reproduce technical issues identified in the field, analyze root causes, and recommend solutions
- College diploma or university degree and/or three or more years of experience providing end-user technical support
- 40 hours per week
- Must work well in a remote team environment and be flexible as workloads and priorities change
Interested candidates should submit their resume and cover letter to jobs@vtoxford.org by 9/3/2025.
Vermont Oxford Network is an equal opportunity employer and encourages candidates from all backgrounds to apply. VON does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factors. Learn more about Vermont Oxford Network and our mission at vtoxford.org.
What is listed above is representative of the position’s responsibilities but is not meant to be an exhaustive list. Responsibilities may change during employment at the VON’s discretion.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
Work Location: Hybrid remote in Burlington, VT 0540
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