ABOUT US: vGroup are expert in Manufacturing, Logistics with a full understanding of JIT and sequencing, JIC and own transport. Its products are split into Cars, Vans, Home and has a sophisticated suite of platforms under the vLink Brand.

REQUIRED SKILLS:

· Experience in Customer Service.
· Experience in Sales or Business Development.
· Successful track record of building relationships in B2B and B2C environments
· Must be able to work under pressure and achieve set KPIs
· Must be able to work on their own initiative as well as part of a team
· Must be able to take ownership of set accounts and nurture business relationships, maximizing opportunities for business development
· IT literate.
· Fluent in English.
· Microsoft Office experience.
· Experience in business administration.

Experience:

• Account management: 1 year (required

MAIN RESPONSIBILITIES:

Ø Responsible for supporting the Division Sales Manager with administrative tasks.
Ø Build relationships and customer loyalty in order to maximize opportunities as they arise.
Ø Develop relationships and communicate effectively across different platforms ensuring excellence in customer service
Ø Organize and manage regular client visits to analyze customer needs, preparing presentations to relay relevant information
Ø Develop a thorough understanding of customer needs and requirements through a consultative Account Management style
Ø Conduct range reviews at relevant intervals to ensure customer range meets the needs of the account.
Ø Develop mutual growth and profitability.
Ø Work with Sales and Account Executives to establish high volume / high margin products
Ø Introduce new and existing products to customers and agree best routes to market, necessary sales activity and goals for revenue growth
Ø Provide updates on rising and falling products
Ø Research and benchmark products from competitors
Ø Provide customer pre and post sales support
Ø Manage requests for new products and services from both sales and clients, ensure all internal and external aspects are managed until delivered satisfactorily
Ø Maintain accurate customer forecasts to ensure stock availability and accurate financial reporting
Ø Work with internal departments to establish best practice and most efficient results
Ø Update billing information as required
Ø Network to build strong customer relationships and seek out new contacts and opportunities
Ø Take on projects for organizational efficiency
Ø Assist in the development and training of new recruits
Ø Liaise with other departments where necessary pulling in the right resources as and when required
Ø Manage the internal CRM system to ensure all information is accurate and up to date
Ø Onboarding new customers into our systems, ensuring they have access to product portfolios.
Ø . To continuously promote to our customer base the use of the online ordering portal.
Ø Liaise with production and purchasing to address any issues to reach a route cause resolution.
Ø Generating reports as requested on a weekly, monthly or daily basis to the sales team and the Customer Service Manager.
Ø Inform the Divisional Sales Manager of any prospect enquiries through CRM and book in meetings where applicable.
Ø Produce customer reports as required by the customer and agreed with the management team.
Ø To attend customer meetings with the Divisional Sales Manager when needed.
Ø To promote and sell the Company’s entire range of products and services.
Ø Handle complaints quickly and effectively and ensuring there is a route cause resolution.
Ø Regularly sending Mailouts to customer – potential and existing
Ø To support in supplier reviews as and when required.

TEAM RESPONSIBILITIES:

Ø Assist in development and promote the culture of continuous improvement, thereby recommending and implementing authorized changes.
Ø Comply with Health & Safety regulations at all times.
Ø Maintain good housekeeping of the department including the equipment within it.
Ø Ensure high standards of conduct, appearance and behaviour are met at all times.
Ø Communicate effectively with all team members, colleagues and management team.
Ø Participate in the company stock takes when necessary.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year

Benefits:

• Additional leave
• Company car
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free fitness classes
• Free parking
• Health & wellbeing programme
• Referral programme
• Store discount

Schedule:

• Monday to Friday
• No weekends

Experience:

• Account management: 1 year (required)

Work Location: In perso