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Account manager VIP clients (South Africa) at Finyard

, , -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Analytical Mindset, Negotiation, Sales, Customer Support

Industry

technology;Information and Internet

Description

At Finyard, we’re a global team of engineers, data scientists, marketeers, and financial experts, passionate about technology and innovation. We’re all about bringing revolutionary software services to people all around the world, and have been since 2018. Our mission is to innovate by launching modern software solutions in the FinTech space, giving users around the world simpler and quicker ways to transact and manage their investments. We are committed to ensuring every product we release is in service of our users, so that as we grow, so do they. The main responsibility will be: Establishing effective communication with VIP clients, ensuring the highest standards of communication are consistently met. Analyzing the end user experience based on following data: customer’s feedback, support requests data analysis, service data statistics and internal testing Helping clients understand the platform and supporting them throughout the process of making a deposit Assisting clients via various communication channels (phone, WhatsApp, platform chat, email, push notifications). Delivering the personalized account servicing to foster trust and long-term relationships. Own the resolution and satisfactory outcome of clients issue end to end Collaboration with the management and IT/Support departments Discover your Fit: Minimum of 1 year of experience in a similar role within the financial services industry, focusing on Forex, CFDs, or Crypto. Background in sales Proficiency in English(clear accent) Strong negotiation, communication, and interpersonal skills, with an analytical mindset. We are ready to provide for you: 100% remote job Competitive salary Opportunity to work in international and cross-functional team with challenging and in-demand product Medical insurance after probation period Additional sick leaves every 6 months Birthday gifts Are you interested? Let's talk!

Responsibilities

The main responsibility will be establishing effective communication with VIP clients and analyzing the end user experience based on various data sources. Additionally, the role involves assisting clients throughout the deposit process and ensuring satisfactory resolution of their issues.