ABOUT WASTE LOGIC

We have 30+ years of experience in managing waste and recycling services for businesses throughout Canada. WLI has developed a strong working relationship with over 150 service providers in the solid waste and recycling industry. Waste Logic assists clients to help create their own plans for sustainability, through levers such as waste diversion, new innovations, or employee culture. Throughout our phased process, we provide clients with expertise, tools, and data driven analytics to improve their sustainability efforts.

POSITION SUMMARY: ACCOUNT MANAGER (EDMONTON OR CALGARY)

Reporting to the Director of Account Management, the Account Manager will play a pivotal role in managing and expanding our client portfolio and will be responsible for executing client partnership strategies that drive business growth while maintaining strong, long-lasting customer relationships. Acting as the trusted advisor and primary point of contact, the Account Manager ensures our customers receive personalized service, proactive support, and innovative solutions that drive continuous improvement in their waste diversion, cost control, and sustainability programs. Expertise in relationship-building and problem-solving will be critical in ensuring customer satisfaction and translating strategic plans into actionable deliverables.

EXPERIENCE & ABILITIES:

• Strong analytical skills with the ability to interpret data and make actionable recommendations
• Excellent verbal and written communication skills in English
• Proven experience in relationship management and customer retention
• Strong negotiation skills and a strategic mindset
• Excellent organizational skills and ability to prioritize tasks
• Ability to think critically and problem-solve in a fast-paced environment
• Flexible and adaptable to change

PREFERRED QUALIFICATIONS:

• 3+ years in B2B client partnership/account management role in industrial service-based industry. Experience in the waste and recycling industry is beneficial but not essential.
• Proven track record in client retention and successfully maintaining and growing long-term business relationships.
• Knowledge of account management processes, customer retention strategies, and best practices for growing and nurturing B2B relationships.
• Understanding of effective negotiation tactics and presentation techniques for engaging clients and driving mutually beneficial outcomes.
• Strong Microsoft Office skills (Excel, PowerPoint, Word).
• Proficiency in CRM systems (e.g., Salesforce, HubSpot, or similar)

EDUCATION:

• Diploma or Degree in Business, Marketing, Communications or equivalent work experience in B2B sales and account management.

• Drive Profit & Growth: Meet or exceed quarterly and yearly gross profit targets, working closely with the Director of Account Management.
• Client Engagement: Conduct regular in-person or online meetings to review performance, discuss waste diversion efforts, and set new goals. Develop strategic plans that align with client needs and objectives.
• System Efficiency: Review sensor reports and recommend solutions for system optimization, including new equipment, service changes, or vendor adjustments.
• Service Recommendations: Monitor customer activity and suggest improvements to services, ensuring they align with client needs, such as seasonal changes or business shifts.
• Customer Education: Provide resources like signage and training to reduce contamination and meet waste diversion goals.
• Escalation Support: Act as an escalation point for service issues and operational requests, ensuring customer satisfaction and retention.
• Other Duties: Assist with other account management tasks as required.