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Account Managers at StradIT
New York, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

12 Sep, 26

Salary

0.0

Posted On

14 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Account Management, Client Relationship Management, Upselling, Cross-selling, Contract Negotiation, Account Planning, Problem Solving, Communication, Negotiation, CRM Software, Microsoft Office

Industry

IT Services and IT Consulting

Description
As an Account Manager at StradIT, you will be the primary point of contact for our valued clients, responsible for managing and nurturing long-term relationships to ensure customer satisfaction and business growth. You will collaborate closely with internal teams to understand client needs, develop strategic account plans, and deliver tailored solutions that align with their objectives. Your role will involve proactively identifying opportunities for upselling and cross-selling, managing contract renewals, and addressing any issues or concerns promptly and effectively. You will also track account performance metrics and provide regular updates to both clients and management. Success in this role requires excellent communication and negotiation skills, a strong customer-focused mindset, and the ability to work collaboratively within a dynamic team environment. Proven experience as an Account Manager or similar client-facing role, preferably in IT services or technology sectors. Strong interpersonal and communication skills with the ability to build and maintain client relationships. Demonstrated ability to understand customer needs and deliver solutions that add value. Experience with sales processes, contract negotiation, and account planning. Excellent problem-solving skills and the ability to manage multiple accounts simultaneously. Self-motivated with a results-oriented approach and the ability to work independently and as part of a team. Bachelor’s degree in Business, Marketing, IT, or a related field is preferred. Familiarity with CRM software and Microsoft Office tools.
Responsibilities
The Account Manager serves as the primary contact for clients, focusing on nurturing long-term relationships and ensuring customer satisfaction. Responsibilities include developing strategic account plans, identifying growth opportunities, and collaborating with internal teams to deliver tailored solutions.