Account Navigator at Family Eldercare
Austin, TX 78754, USA -
Full Time


Start Date

Immediate

Expiry Date

28 Oct, 25

Salary

25.52

Posted On

28 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Entitlements, Financial Planning, Quickbooks, Human Services, Databases, Special Needs Populations, X Ray, Disabilities, Quicken, Auto Insurance, Accounting Software

Industry

Financial Services

Description

Education and/or Work Experience Requirements:

  • Bachelor’s degree in Social Work, Human Services, or related field OR any combination of education and experience that is equal to the minimum requirements
  • 1 year case management experience working with special needs populations; adults experiencing homelessness, adults with disabilities, and/or the elderly preferred
  • Experience or understanding of Social Security Income and benefits
  • Experience with community services, resources, and entitlements preferred
  • Proficient in Microsoft Office Software applications and Outlook 365 features, databases (Apricot experience a plus)
  • Experience with basic client budgeting and financial planning
  • Working knowledge of Quicken, QuickBooks, Exact or similar accounting software preferred
  • Reliable transportation with valid Texas Driver’s License and active auto insurance
  • Clear multi-state criminal history and motor vehicle driving record
  • Negative TB skin test or clear chest x-ray (required for credentialed staff only

Working Conditions/Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, State, and local standards
  • Must be able to lift and carry up to 20 lbs.
  • Ability to work remotely up to 75% of tim
Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Complete new client intake and serve as primary point of contact to assigned client list
  • Develop a budget and distribute funds in accordance with plan. Budgets will meet primary needs such as rent and utilities, and secondary needs with remaining funds dispersed to the clients as needed
  • Maintain communication with clients and authorized supports regarding financial needs and budget changes
  • Contact vendors (utility companies, medical services, landlords, etc.) to initiate services, negotiate rates and establish payment plans.
  • Schedule and/or issue payments to vendors, disperse funds, and implement automated transactions
  • Collect supporting documentation for all requested payments and disbursements
  • Maintain accurate record of all financial transactions, monitor accounts in accordance with resource limitations
  • Reconcile client ledger to ensure funds are received, payments are processed, and account remains in good standing
  • Adhere to Organizational Rep Payee guidelines; including but not limited to reporting address changes, earned income, monitoring benefit limits, ensuring completion of SSA disability reviews and renewals
  • Complete accurate and timely data entry in Apricot database including client information, updates, and progress notes * Conduct contract reporting within required parameters
  • Develop and maintain tracking system for client physical and electronic file
  • Attend agency staff meetings, trainings, and activities when appropriate
  • Maintain client confidentiality, including but not limited to, personal identifying information, financial and medical records
  • Perform special projects as assigned

Education and/or Work Experience Requirements:

  • Bachelor’s degree in Social Work, Human Services, or related field OR any combination of education and experience that is equal to the minimum requirements
  • 1 year case management experience working with special needs populations; adults experiencing homelessness, adults with disabilities, and/or the elderly preferred
  • Experience or understanding of Social Security Income and benefits
  • Experience with community services, resources, and entitlements preferred
  • Proficient in Microsoft Office Software applications and Outlook 365 features, databases (Apricot experience a plus)
  • Experience with basic client budgeting and financial planning
  • Working knowledge of Quicken, QuickBooks, Exact or similar accounting software preferred
  • Reliable transportation with valid Texas Driver’s License and active auto insurance
  • Clear multi-state criminal history and motor vehicle driving record
  • Negative TB skin test or clear chest x-ray (required for credentialed staff only)

Competencies:

  • Ability to develop productive relationships with FEC leadership, coworkers, volunteers, and external partners
  • Ability to cultivate and sustain professional boundaries with clients, coworkers, volunteers, and external partners
  • Ability to work independently and as a team member to carry out assignments within parameters of instructions given, prescribed routines, and standard accepted practices
  • Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary service
  • Ability to keep accurate and organized records
  • Ability to clearly communicate in person, electronically, and by telephone
  • Ability to organize work efficiently and prioritize response to changing needs of the program
  • Ability to develop clients’ budgets and maintain financial records according to standards
  • Openness to working with special needs populations: adults experiencing homelessness, adults with disabilities, veterans, and/or the elderly

Working Conditions/Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, State, and local standards
  • Must be able to lift and carry up to 20 lbs.
  • Ability to work remotely up to 75% of time

Job Type: Full-time
Pay: From $25.52 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location: In perso

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