Account Operations Manager (Remote in US) at Gainwell Technologies LLC

, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

133400.0

Posted On

21 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, ServiceNow, ITIL, Healthcare, Medicaid, Networking, Windows, Linux, Project Management, Customer Satisfaction, Relationship Management, Process Improvement, Emerging Technologies, SLA Management, Root Cause Analysis, Account Management

Industry

IT Services and IT Consulting

Description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary The Account Operations Manager serves as the strategic link between the IT department and external/internal clients. This role ensures that Gainwell Shared Services technology solutions align with SLA’s, business goals, fosters long-term partnerships, and drives customer satisfaction through proactive engagement and technical insight.Your role in our mission Build and maintain strong relationships with account leadership and stakeholders Understand the client business needs and translate them into IT solutions Serve as the primary point of contact for IT-related inquiries and escalations Collaborate with internal teams to deliver tailored technology solutions Monitor service delivery and ensure SLAs are met Write and deliver root cause analysis documentation on major incidents and SLA breaches Identify opportunities for innovation, enhancements, and process improvement Lead client meetings, presentations, and strategy sessions Track account performance metrics and prepare regular reports Manage multiple projects and timelines across client portfolios Stay informed on emerging tech trends and advise clients accordingly What we're looking for Bachelor's degree in IT or a related field required. Three (3) or more years of experience in a technical support role required, preferably in a service desk environment. Experience with the ServiceNow system required. ITIL v3 or v4 certification required. Previous experience working in the healthcare or Medicaid space required. Understanding of computer hardware, software, networking concepts, and operating systems (Windows, Linux, etc.) required. What you should expect in this role Opportunities to travel to Ohio through your work (0-10%) This role requires on-call availability during evenings and weekends as business needs arise. This is a full-time permanent regular salaried (W-2) employee position. Health (medical, dental, vision) benefits start on day 1 of employment. Company match 401K and other benefits available within months of starting. New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date. Company provided computer for work use. For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance. Video cameras must be used during all interviews, as well as during the initial week of orientation if hired. This position will remain posted to take applications until December 31, 2025. #LI-NB1 #LI-REMOTE The pay range for this position is $93,400.00 - $133,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Responsibilities

The Account Operations Manager serves as a strategic link between the IT department and clients, ensuring technology solutions align with business goals. Responsibilities include managing client relationships, monitoring service delivery, and identifying opportunities for innovation.