ABOUT US

Intact delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team of Intacters, our software is used by more than 2,500 businesses worldwide.
Continuously innovating since 1992, our open and trusting environment has created lasting relationships. Intact’s founders and many of our first team members are still a core part of the organisation. Intacters drive our culture and success and our goal is to inspire, support and help them to develop – and enjoy – their careers.
Intact was honoured in the Deloitte Fast 50 for the fourth year running in 2020. To stay future-focused, we are always looking for dynamic team players who are customer-focused and share our enthusiasm for technology. If this sounds like you, then come elevate your career at Intact.

SKILLS AND ABILITIES

A person that has some of the following skills and abilities would be at a distinct advantage:

• A systematic approach to work with a “can do” attitude
• Must demonstrate initiative, with the ability to work independently or as part of a team
• Excellent communication skills and a friendly empathetic manner

• Ability to work under pressure and manage customer experienceStrong written and verbal communication skills

PREFERRED QUALIFICATIONS AND EXPERIENCE

A person applying for this role must have:

• Diploma or an Accounting Qualification or Sales / Marketing or Project Management qualification
• A minimum of 2 years commercial Sales / Project Management experience
• Proven track record of maintaining customer relationships
• A commercial awareness and understanding of Project scope

• Strong & broad practical knowledge of Accounting SoftwareFull Clean Drivers Licence

SCOPE OF THE ROLE

The rewarding career you are looking for is at Intact Software. If you love working with technology and like the variety of meeting with customers and exploring their business systems requirements, this might be the job for you. You will be the point of contact for a range of customers who are using our ERP and Business Management Software packages. They use our software for Accounting, Stock Management, CRM, E-Commerce, Business Intelligence and Supply Chain Management and you will become their trusted adviser throughout their many years using the products. Working as part of the wider Customer Success Office (CSO), our mission is to provide the Support and Services required to allow customers meet their ambitions for their ERP software.

RESPONSIBILITIES

The Account Project Manager will be responsible for maintaining and developing relationships with our growing customer base. You will be their point of contact and their advocate within the Customer Success Office.

Your duties will include:

• conducting regular business reviews & customer meetings
• co-ordinating the onboarding process from PMO to the Customer Success Office
• providing detailed proposals for new requirements
• introducing new products and services
• coordinating the resolution of complex helpdesk issues
• working with other CSO personnel to deliver an optimum service to your Customers
• holding periodic service level reviews with assigned Customers
• meeting performance targets including revenue, credit control, interactions, customer satisfaction etc
• ensuring internal record keeping and reporting systems are kept up to date

• working with team members to develop and undertake marketing campaignsmaintaining positive relationships with existing Customers with a view to providing future case studies /reference visits

A person applying for this role must have:

• Diploma or an Accounting Qualification or Sales / Marketing or Project Management qualification
• A minimum of 2 years commercial Sales / Project Management experience
• Proven track record of maintaining customer relationships
• A commercial awareness and understanding of Project scope
• Strong & broad practical knowledge of Accounting SoftwareFull Clean Drivers Licenc