REQUIREMENTS

• 1-3 years of experience in accounts receivable or customer service.
• Diploma/Degree/Associate Degree in Accounting, Finance, or a related field.
• Proficiency in Microsoft Excel and accounting software.
• Experience in accounts receivable, field visits, or customer engagement is an advantage.
• Ability to handle sensitive customer interactions professionally and empathetically.
• Strong negotiation and problem-solving skills.
• Fluent in English; knowledge of Bahasa or other languages is a plus.

• Monitor Accounts Receivable (AR) aging reports and follow up on overdue payments.
• Engage with customers to understand their payment difficulties and provide possible solutions.
• Perform account reconciliations and resolve discrepancies.
• Prepare and maintain AR-related reports and schedules.
• Execute dunning procedures for customers with aged debts.
• Maintain accurate customer records and payment histories.
• Participate in field surveys for better customer insights (coaching will be provided).