Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the “Best Engineering Department” awarded annually by Comparably. We’ve also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people’s lives.

ABOUT THE ROLE:

The AR Operations Specialist is responsible for the “Incoming cash” and merchant collections process involving merchant loans. Reporting to the Merchant Operations Department, this individual will play a key role in the support and operational components of the Upgrade product and risk mitigation strategy. The ideal candidate brings a positive and adaptable mindset to our team environment.

WHAT YOU’LL DO:

• In this role, you will be responsible for managing the accounts receivable process, from initial invoicing to final collection efforts
• Reconcile accounts to ensure all payments and credits are applied correctly, identifying any discrepancies or errors
• Investigate and resolve discrepancies in billing and payments, providing clear explanations to merchants as needed
• Apply merchant payments to accounts, maintaining accurate records in the system and ensuring seamless communication with internal stakeholders
• Monitor aging reports and follow up on past-due accounts to reduce days outstanding
• Work closely with merchants to resolve payment delays and disputes, providing exceptional customer service
• Develop and maintain Excel-based reports and dashboards for AR metrics, such as aging reports, collection effectiveness, and disputed invoices
• Utilize pivot tables, VLOOKUPs, and formulas to analyze large data sets, identifying trends and areas for improvement
• Collaborate with cross-functional teams to implement process improvements and ensure seamless communication across departments
• Prepare documentation and assist with internal audits
• Adhoc projects as needed