Are you a proactive and detail-oriented Collection Officer looking for a career in digital marketing? Want to join Australia’s largest and fastest growing independent agency, where your success and achievements will be recognised and rewarded? This is your chance to be part of an award-winning agency, where everything you do will impact the growth and success of the business, locally and globally.

REQUIREMENTS

• Strong interpersonal and communication skills.
• Attention to detail and good organizational habits.
• Ability to work independently and manage time effectively.
• Basic understanding of credit and collection practices is a plus.Proficiency in MS Office; knowledge of accounting software is an advantage.

PREFERRED QUALIFICATIONS:

• Diploma or Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• Previous experience in collections, customer service, or administrative roles will be an added advantage.

Requirements:

• 2+ years experience in Account Receivables
• Experience working with Xero (desirable)
• Excellent communication skills
• Great attention to detail
• Experience in the digital marketing/SAAS industry (desirable)

BENEFITS

About OMG:

• Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results!
• Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives
• Huge focus on employee development, engagement & growth opportunities
• Hybrid-working - enjoy the great office vibe and the benefit of working from home
• Largest independent agency in Australia - tripled revenue year in last 3 years
• We are in significant growth mode, looking for our future leaders as we scale globally- currently 90 + employees in AU, 90 + in the Philippines, as well as South Africa and UAE expansion ongoing. This was 30 employees 5 years ago!
• R&D investment, forefront of digital marketing, innovation
• Our values are- We ‘Share evidence, not opinion’, ‘Find solutions, not problems’, ‘Make customers love you’, ‘Own it and get it done’
• We live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. In fact we have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds.

OMG is an equal-opportunity employer, so by working for us, you’ll be part of an organization that supports diversity and inclusion

• Billing & Invoicing: Prepare and issue accurate client invoices; resolve any billing discrepancies.
• Payment Processing: Record and apply incoming payments; reconcile AR ledger.
• Collections: Monitor overdue accounts and follow up with clients to ensure timely payments.
• Escalations: Identify high-risk accounts and escalate unresolved cases to management or external agencies.
• Dispute Resolution: Investigate and resolve payment or billing issues in coordination with internal teams.
• Reporting: Generate AR aging reports and support forecasting and performance tracking.