Account & Relationship Management Executive - Academic, Education at Wolters Kluwer

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Sales, Customer Relationship Management, Negotiation, Communication, Analytical Skills, Problem Solving, Team Player, Presentation Skills, B2B Sales, Education Sector Knowledge, CRM Proficiency, Renewals Management, New Business Development, Market Analysis, Product Demonstrations

Industry

Software Development

Description

We are seeking a proactive and results-oriented Sales Account Manager to manage and grow our academic customer base. You will focuses on renewing and expanding existing customer relationships while also prospecting and closing new business within the academic sector. You’ll be joining a leading provider of digital educational solutions that empower educators and institutions to create engaging, effective, and accessible learning experiences. Our platforms are trusted by academic institutions worldwide to support student success and achieve institutional goals. More about Wolters Kluwer Health. This is a Full-time Permanent position, based in Macquarie Park, Sydney or Bourke Street, Melbourne (hybrid working, working from home 3 days per week) #LI-Hybrid ABOUT THE ROLE Account Management & Renewals (60%) Develop and execute renewal strategies for a portfolio of academic institutions to ensure high retention and customer satisfaction. Conduct quarterly business reviews (QBRs) with key accounts to assess product usage, gather feedback, and identify growth opportunities. Monitor account health metrics (e.g., usage data, engagement levels, support tickets) to proactively address risks and improve customer outcomes. Collaborate with Customer Success and Product teams to resolve issues, deliver training, and ensure product adoption. Negotiate renewal contracts, including pricing adjustments, license expansions, and multi-year agreements. Track and report on renewal pipeline, forecasting retention rates and identifying at-risk accounts. New Business Development (40%) Identify and research new academic prospects through market analysis, CRM data, referrals, and industry events. Initiate outreach campaigns via email, phone, and social media to generate interest and schedule discovery calls. Conduct needs assessments to understand institutional goals, challenges, and decision-making processes. Deliver tailored product demonstrations and presentations to academic stakeholders, including faculty, IT, and administration. Develop customized proposals and pricing models aligned with institutional budgets and academic calendars. Manage the full sales cycle from lead qualification to contract signature, ensuring timely follow-up and documentation. Attend conferences, webinars, and industry events to build brand awareness and generate leads. ABOUT YOU Bachelor’s degree or equivalent experience in Business, Education, or a related field. 3+ years of B2B sales experience, preferably in academic publishing, education or with faculty. Demonstrated success in managing renewals and closing new business. Strong understanding of the academic buying cycle and institutional procurement processes. Excellent communication, negotiation, and relationship-building skills. Proficiency with CRM tools (e.g., Salesforce) and sales enablement platforms. A team player, able to work autonomously. Well organized, strong analytical skills and with a strong attention to detail. Confident presenting to a diverse audience Motivated to achieve and exceed set goals. Preferred: Experience selling to faculty, universities, or higher education Familiarity with digital learning platforms, LMS integrations, or curriculum-aligned content. Ability to navigate complex sales involving multiple stakeholders and long sales cycles. WHAT WE OFFER Hybird Work Arrangement & Work from Anywhere Parental leave benefits that exceed legislative requirements Health Insurance & Wellness Programme Learning and Development Program Paid Leave and volunteer leave ABOUT US Wolters Kluwer reported 2024 annual revenues of €5.9 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,600 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. More at www.wolterskluwer.com. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Responsibilities

The role involves managing and growing the academic customer base through account management and renewals, as well as new business development. Responsibilities include developing renewal strategies, conducting business reviews, and managing the full sales cycle.