The Account Relationship Specialist (ARS) is an inbound/outbound role that spends their time handling inbound inquiries in chat, e-mail and by phone. Along with outbound activities supporting our customer retention and data integrity.
ARS will handle incoming customer calls, chats, and e-mails and will answer questions, recommend products, and process quotes, orders, and returns. The ARS will be knowledgeable about Carrot-Top’s Brands, product and service offerings so they can provide product solution recommendations based on customer requirements and respond to questions based on customers’ reservations.
Account Relationship Specialist will make outbound calls to our existing customers as part of our ongoing retention/reengagement efforts as well as to alert them of new product, promotions, and other great Carrot-Top opportunities along with following up with open quotes and orders for these accounts.
Experience working with computers, ARS’s will navigate across tools and systems needed in daily operations. Maintaining a positive attitude and courteous demeanor during activity peaks is expected.
Primary Schedules are 10 am-2 pm or 11am-3 pm.
Additional flexibility is preferred.

EDUCATION

High School Diploma/GED

EXPERIENCE

§ 2+ years of customer service experience
§ 2+ years of Inbound and outbound call experience

KNOWLEDGE, SKILLS, AND ATTRIBUTES

· Strong product knowledge.
· Knowledge of Microsoft products or similar programs preferred
· Customer service oriented
· Strong interpersonal, verbal and written communication skills
· Attention to detail
· Ability to receive and act upon constructive feedback
· Ability to maintain accuracy
· Self-motivated with good organizational skills, ability to prioritize, multi-task, and meet deadlines. Dependable, reliable and punctual

VALUES:

· Be committed to Making a Difference (care about your job, want to have fun, looking for ways to improve)
· Be committed to a growth mindset (lifelong learner, asks questions, challenges status quo, be innovative, be proactive, be creative, be counted on to produce results)
· Enjoys being on a team and working toward common goals (challenge each other, deliver team results, work constructively, take ownership, prioritize, and plan your day.
· Is accountable and takes responsibility (meets quota delivers results, support the vision, takes ownership, be self-motivated,

Work Remotely

• Hybrid (possibility of full remote based on performance)

Job Type: Part-time
Pay: $14.00 - $17.00 per hour

Benefits:

• Referral program

Experience:

• Call center: 2 years (Required)

Ability to Commute:

• Hillsborough, NC 27278 (Required)

Work Location: Hybrid remote in Hillsborough, NC 2727

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by the position.
§ Answer incoming customer calls and respond to online chats when applicable.
§ Respond to customer emails.
§ Recommend products to best suit the customer’s intended use, environment, and weather conditions.
§ Ability to walk customers through basic troubleshooting or setup processes
§ Verify customer data captured in the order entry system.
§ Process quotes and orders within company standards.
§ Make follow up calls to attempt to convert quotes to orders.
§ Process and acknowledge vendor purchase orders.
§ Handle customer returns.
§ Make outbound calls to customers to advise on product, promotion or other opportunities.
§ Process catalog requests and removal requests.
§ Requires the ability to see, read, and enter information on a computer screen; ability to determine color
§ Cross-trained in multiple areas of the business to support fellow staff as needed.
§ Completes special projects as needed
§ Additional duties as assigned