Account Representative, Bot Support at TJM Labs

, , Egypt -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

10.0

Posted On

23 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Account Management, IT Support, Technical Troubleshooting, Windows Server Administration, Client Relationship Management, RPA, PowerShell, Python, SQL, Network Fundamentals, Remote Support Tools, Jira Service Management, Customer Success, Systems Administration, English Communication, On-call Support

Industry

technology;Information and Internet

Description

As an Account Representative at TJM Labs, you’ll act as the technical liaison between our internal platform team and our pharmacy clients. This role combines client relationship management with technical implementation and support. You’ll help deploy automation solutions in client environments, guide users through implementation, troubleshoot production issues, and ensure clients feel supported throughout the lifecycle of the relationship. We’ll provide training on our products and U.S. pharmacy workflows. What we need from you is strong technical troubleshooting ability, excellent communication skills, and confidence working directly with clients in a fast-moving operational environment. What You’ll Do Serve as the primary technical point of contact for assigned client accounts Coordinate and support remote deployment of automation solutions in client environments Configure environments, credentials, permissions, and connectivity settings required for implementation Guide pharmacy clients through deployment, validation, onboarding, and handoff via screen-share and live support sessions Monitor production automation activity, queue health, scheduled jobs, and execution performance Troubleshoot issues by reviewing logs, identifying root causes, restarting services, or escalating engineering issues when needed Maintain strong ongoing client relationships through responsive communication and issue resolution Document implementations, recurring issues, troubleshooting steps, and client-specific operational notes Escalate platform or engineering concerns with clear reproduction details and supporting logs Participate in an on-call rotation for after-hours and weekend support coverage Coordinate issue handoff across time zones with U.S.-based teammates What We’re Looking For 2–4 years of experience in technical account management, IT support, technical operations, customer success, or systems administration Strong troubleshooting and problem-solving skills with the ability to work backward from symptoms to root cause Experience supporting Windows desktop/server environments, scheduled tasks, services, or networking fundamentals Excellent written and verbal English communication skills Comfortable leading screen-share sessions and speaking directly with U.S.-based clients Strong organizational skills with the ability to manage multiple client issues simultaneously Reliable home office setup with stable internet and power for remote support work Willingness to participate in an on-call rotation, including occasional weekend coverage Nice to Have Experience with RPA or automation platforms (UiPath, Automation Anywhere, Blue Prism, Power Automate, etc.) Prior experience in a client-facing technical support or technical account role Familiarity with remote support tools (TeamViewer, AnyDesk, ScreenConnect, RDP) Scripting experience in PowerShell, Python, or similar Exposure to ticketing systems such as Jira Service Management, ServiceNow, or Zendesk Basic SQL knowledge for troubleshooting data or automation outputs Experience in healthcare, pharmacy, or regulated operational environments $10 USD/hour Remote-First Environment Paid Time Off

Responsibilities

Act as the technical liaison between the platform team and pharmacy clients to deploy and support automation solutions. Responsibilities include configuring environments, troubleshooting production issues, and maintaining strong client relationships.