Account Resolution Representative - Bilingual, Spanish at Canyon View Federal Credit Union

West Jordan, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

19.5

Posted On

25 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Service, Collections, Negotiation, Communication, Microsoft Word, Microsoft Excel, Microsoft Outlook, Problem Solving, Education, Bank Secrecy Act, Payment Processing, Loan Modification, Account Management, Delinquency Resolution

Industry

Financial Services

Description

Description Hours: 9:30 am – 6:30 pm, Monday – Friday w/ some Saturdays Pay: $19.50/hr or more DOE + monthly bonus and incentive. Your Purpose will be: The person in this position will collect outstanding balances on delinquent loan and share accounts. Educate members to resolve current delinquency and prevent future delinquency. Also, every employee is responsible for fulfilling our Mission Statement: To improve the financial well-being of our members, while providing world class service. What you’ll do: Contact members with loan and/or account delinquency by phone, letters, and emails to negotiate payment arrangements. Answer inbound calls from members regarding delinquency. Maintain up to date and accurate collection notes. Post member payments made by telephone. Track accounts with negative shares and loans for payment and prepare for charge off if not paid. Educate members on Overdraft Privilege Option. Identify and inform management of potential underwriting problems. Posting payments to accounts. Gathering information to assist struggling members to modify loans and repayments. Understands the Bank Secrecy Act and how it is applied. Other duties as assigned. Perks for you: Affordable health insurance and employer HSA contributions. 14.47% 401(k) contribution (no matching necessary). 18 PTO days each year. 12 paid holidays. Opportunity for advancement and career growth. Ongoing paid training opportunities. Discounts on Credit Card interest rates. Discounts on Mortgage Loan fees. Plus other employee banking perks. Requirements The experience you need to succeed: One month to twelve months of similar or related experience. Must be fluent in both English and Spanish. Must have High School diploma or equivalent G.E.D. Proficient with standard office business machinery and software. With working experience of Microsoft Word/Excel/Outlook. Work Environment & Physical Requirements: Works in an office environment. While performing the duties of this job, the employee may regularly need to: see, talk, hear, and perform repetitive movements with arms, hands, and fingers to handle, feel, grasp, and reach. A computer, phone, and standard office equipment are normal tools for this position. Specific vision abilities that may be required by this job include close vision and distance vision. The employee may at times also need to: climb, balance, stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

The Account Resolution Representative will contact members regarding delinquent accounts to negotiate payment arrangements and educate them on resolving current and future delinquencies. They will also maintain accurate collection notes and assist members in modifying loans and repayments.