Account Retention Specialists - Collections & Customer Solutions at MAJIK Rent To Own

Manheim Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

18.0

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Customer service, Account management, Conflict resolution, Communication, Organization, Attention to detail, Payment processing, Field visits, Documentation, Problem solving, Time management

Industry

Retail

Description

Description 4x Best Places to Work in PA (2022–2025) Looking for more than just a job? At Majik, you’ll build real relationships, earn bonuses, and grow your career. No rent-to-own experience? No problem — we train you. Who We Are We Serve Others We Do What It Takes We Own It We’re passionate about helping employees grow and delivering great customer experiences! Pay + Perks $16–$18/hour + Monthly Profit-Sharing Bonus (performance-based) 3 Weeks PTO + Paid Holidays 401(k) with Company Match (up to 6%) Low-cost Medical, Dental, Vision Employee Discounts + Loyalty Rewards Career Advancement Opportunities (we promote from within) Weekly Pay Bilingual candidates may earn additional pay What You’ll Do Own customer accounts and work proactively to keep them current Analyze account activity and determine appropriate solutions Communicate with customers, references, and landlords Collect and process payments accurately (in-store and field) Maintain accurate documentation and account records Manage field visits professionally and efficiently Resolve customer concerns while protecting company standards Meet and exceed performance goals related to collections and retention Requirements What We’re Looking For High school diploma or GED 1+ year of experience in collections, retail, or customer-focused roles preferred Strong communication and conflict resolution skills Highly organized with attention to detail Self-motivated, accountable, and results-driven Comfortable using systems to manage accounts Valid driver’s license with insurable driving record Willingness to travel locally for customer visits Ability to lift up to 25 lbs (with assistance for heavier items) Schedule Full-time (40 hours/week), 5-day workweek Monday–Friday: 10am–7pm, Saturday: 10am–6pm (required), Sunday: Closed Schedules may vary based on business needs Additional Information Blue Ocean Brands does not conduct routine pre-employment drug testing but may require testing in cases such as reasonable suspicion, workplace accidents, or as required by law.

Responsibilities

The Account Retention Specialist manages customer accounts by proactively analyzing activity and determining solutions to keep them current. They are responsible for processing payments, conducting field visits, and resolving customer concerns while maintaining accurate records.